How can we help?

Dear Valued Customers,

Lorex is aware of the current COVID-19 pandemic and although our continual business operations remain, we are preparing for the long lasting global effect. Lorex is committed to providing top-of-the-line security products and service, but due to factors out of our control, we are preparing for potential interruptions in daily processes and possible delays in product production, distribution, shipping as well as longer call wait times for Technical Support and Customer Service.

The Lorex Team

A Message from Our CEO


Product Support

Browse our product articles to learn about our mobile apps and the ins and outs of your Lorex system.


Knowledge Base

Having trouble?
We have plenty of articles and videos that can help resolve it.


Lorex Mobile Apps

Remote monitoring made easy. View your home or property using our intuitive and reliable mobile applications. Keep up to date on activities on your home or business when you're not there.

Contact Lorex Support

Our support team is happy to help.
Technical support hours are:

Phone Support
Option 1 - English, 2 - Spanish, 3 - French
Option 2 for Technical support

Mon - Sat: 10:00am - 9:00pm EST

Lorex audio Security Cameras

Lorex Audio Security Cameras

Having audio capabilities in your video surveillance system can be an important feature.

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Lorex Vandal Proof Cameras

Vandal Proof Security Cameras

At Lorex we take your safety seriously. That's why we strive to provide cameras that are hard to crack

Read More

Lorex Warranty

LorexCare Extended Warranty

Purchase a LorexCare Extended Warranty Plan and extend your warranty coverage.

Read More

Learn the Terminology

Lorex Care Extended Warranty Plans - Protect your home security system investment

LorexCare Extended Warranty

Extend your product warranty coverage up to five years by purchasing one of our LorexCare Extended Warranty plans.

Add extended warranty plans to your order during checkout, and enjoy benefits like cost-free repairs and replacements if your Lorex product is determined to be defective.

Extended warranty repair from LorexCare


Lorex will repair the Product if found to be defective.

warranty replacement from LorexCare


If necessary, Lorex will replace parts or products if they are found to be defective.

Protect security system with LorexCare extended warranty


Have peace of mind by knowing that your security investment is protected.

Cost-free parts and labour if repair is needed with Lorex extended warranty


No additional cost for parts or labor if repair is needed.