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Important update for our customers
Dear Valued Customers,
Lorex is aware of the current COVID-19 pandemic and although our continual business operations remain, we are preparing for the long lasting global effect. Lorex is committed to providing top-of-the-line security products and service, but due to factors out of our control, we are preparing for potential interruptions in daily processes and possible delays in product production, distribution, shipping as well as longer call wait times for Technical Support and Customer Service.
The Lorex Team
Product Support
Browse our product articles to learn about our mobile apps and the ins and outs of your Lorex system.
Knowledge Base
Having trouble?
We have plenty of articles and videos that can help resolve it.
Alerts & Updates
Lorex Mobile Apps
Remote monitoring made easy. View your home or property using our intuitive and reliable mobile applications. Keep up to date on activities on your home or business when you're not there.
Our support team is happy to help.
Technical support hours are:
Phone Support
1.888.425.6739
Option 1 - English, 2 - Spanish, 3 - French
Option 2 for Technical support
Mon - Sat: 11:00am - 10:00pm EST
Chat Support
Mon - Sat: 11:00am - 10:00pm EST
Lorex Audio Security Cameras
Having audio capabilities in your video surveillance system can be an important feature.
Vandal Proof Security Cameras
At Lorex we take your safety seriously. That's why we strive to provide cameras that are hard to crack
LorexCare Extended Warranty
Purchase a LorexCare Extended Warranty Plan and extend your warranty coverage.
LorexCare Extended Warranty
Extend your product warranty coverage up to five years by purchasing one of our LorexCare Extended
Warranty plans.
Add extended warranty plans to your order during checkout, and enjoy benefits like cost-free repairs and replacements if your Lorex product is determined to be defective.
Repair
Lorex will repair the Product if found to be defective.
Replace
If necessary, Lorex will replace parts or products if they are found to be defective.
Protect
Have peace of mind by knowing that your security investment is protected.
Cost-Free
No additional cost for parts or labor if repair is needed.