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LHV / LNR Series: Setting up third-party email

Lorex by FLIR provides email services to customers who have NVR systems connected to the Internet. If issues arise using the default Lorex email, we recommend switching to a third-party email account such as Gmail or Yahoo!. If you wish to set up a third-party email account with your NVR, you will need to enable Simple Mail Transfer Protocol (SMTP) in your account.

Prerequisites:

  • Connect your NVR and router with an Ethernet cable and ensure you are connected to the Internet.
  • In your NVR settings, ensure that motion events and email alerts are enabled. Click here to set up motion alerts ensure the Send Email checkbox is checked.

To enable SMTP:

  1. Right-click on the Live View to access the Quick Menu.
  2. Click Main Menu and then click the Setting icon (Setting icon).
  3. Click Network > Email / SMTP and ensure that the Enabled checkbox is checked.

To set up third-party email:

  1. Contact your email provider for details on SMTP settings and obtain the following information:
    • SMTP server address (Gmail: smtp.gmail.com Yahoo!:smtp.mail.yahoo.com)
    • SMTP port number (Gmail/Yahoo!: 465)
    • Type of encryption for the email provider (Gmail: SSL Yahoo!:none)
  2. In the Email / SMTP window check the Enable checkbox and enter the following information:

    FLIR Cloud DVR: Email Window

    • SMTP Server: The SMTP server address.

    • Port: Port number for the email address.

    • Anonymous: Check this box if the server supports anonymous logins.

      REMINDER: Most email providers do not accept anonymous emails.

    • User Name: Enter the email address for the sending email account.

    • Password: The sending email account's password.

    • Receiver: The email address that will receiving alerts.

    • Sender: The email address that will sending alerts.

    • Subject: The default subject line of the email.

    • Attachment: If this box is checked a snapshot image of the alert will be attached to email alerts.

      IMPORTANT: You must enable the Snapshot option for motion detection on each camera you would like to receive attachments from.

    • Encrypt Type: Click the encryption type of the email provider being used.

    • Event Interval: Enter a time interval between motion alert emails.

  3. Click Test to send a test email to your receiving email.
  4. If you successfully receive the test email, click Apply.

Some third-party email providers such as Gmail will require an update to email settings to receive these alerts.

To update Gmail settings to receive motion alerts:

  1. Log in to your Gmail account.
  2. Click here and click to Turn on access for less secure apps.
  3. Log in to Gmail and click the gear icon (Gear icon) on the top-right.
  4. Click Settings > Forwarding POP/IMAP.
  5. For POP Download, select Enable POP for all mail.
  6. For IMAP Access, select Enable IMAP.
  7. Click Save Changes.
  8. In the Email / SMTP window on your NVR, click Test to send a test email.

    REMINDER: It can take a few minutes for the email to arrive. Be sure to check your junk / spam folders.