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LNC Cameras: Camera disconnecting from the network

LNC Series cameras need a strong, stable network connection in order to use the Lorex Ping app or the L-View Client software. Having too many users connected to the network, or general networking issues can cause your LNC camera to disconnect.

To reduce the number of users:

  1. Remove the camera from all but one of the smartphones, tablets, or computers it is connected to. Refer to your user manual for details. Click here for downloads and documentation for your product.
  2. Ensure that the remaining smartphone, tablet, or computer is connected to the same WiFi network as your camera.
  3. Close and relaunch the Lorex Ping app or the L-View Client software and check your camera connection.

If your camera is now connected to the network, the issue was caused by too many users connected to the camera.

LIMITATION: More than three users per network cannot be guaranteed access to the camera if your Internet upload speed is less than 1 Mbps. To increase your Internet upload speed, contact your Internet service provider (ISP).

If after reducing the number of users your connection issue isn’t resolved, distance or physical barriers between the camera and your WiFi router may be causing signal loss. Move your camera closer to your WiFi router. Restart the camera. If the issue is resolved you may need to permanently relocate your camera or your WiFi router to maintain a better signal connection. Click here for more information on improving WiFi performance.

If the issue continues the camera may not be connected to the network.

To connect your camera to the network:

  1. Connect the camera to your router using an Ethernet cable.
  2. Disconnect the camera from the included power adapter for 30 seconds, then reconnect. The camera should reconnect to the router using the Ethernet connection. If prompted, update your firmware.
  3. Once the camera is connected to the network, remove the Ethernet cable. Check to see if your camera maintains a network connection.

If your camera does not maintain a network connection, try manually updating your firmware. Click here for instructions on how to manually update your firmware.

If your camera does not connect to the network after a manual firmware update, try restoring your camera to default settings.

To restore your camera to default settings:

  1. Connect the camera directly to your router using an Ethernet cable.

  2. With the camera turned on, press and hold the reset button on the camera for at least 10 seconds, using a pin or small object.

    REMINDER: Location of the reset button can vary depending on the camera model. Refer to your user manual for the location of the reset button. Click here for downloads and documentation for your product.

  3. Once the camera is restored to default settings, launch the L-View Client software on a computer.

  4. If prompted, install firmware updates and the camera will restart.

    REMINDER: If you are not prompted to install firmware updates, click here for instructions on manually updating firmware using the L-View Client software.

  5. Once the camera restarts, connect the camera to WiFi using your computer. Click here for instructions on connecting the camera to WiFi using a PC or Mac.