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Remote Viewing: Cannot connect to cameras using a 3G, 4G, or LTE smartphone / tablet

You can connect to your cameras remotely with a smartphone or tablet by using a mobile data plan or WiFi connection. If you are using a 3G, 4G, or LTE mobile data plan instead of a WiFi connection, you may experience a slower connection or connection problems and higher data usage. If you are experiencing difficulties connecting to your cameras using a mobile data plan, check with your mobile data service provider, device ID, or mobile network.

To resolve your connection through a mobile data plan:

  • Check with your mobile data service provider to confirm if they allow streaming of constant information over their network.
  • Configure a lower substream video resolution in your DVR / NVR settings to reduce mobile data usage and increase your connection speed.
  • If you cannot connect to your cameras using an LTE or IPv6 connection, switch to a 3G connection.
  • If you are using a device ID through your mobile plan, set up a Dynamic Domain Name System (DDNS) to eliminate the need to pass through the Stratus / FLIR Cloud servers.

TIP: If you have a limited data plan, please ensure you are closing the application fully to reduce data usage.