Some Wireless Home Monitors do not support the touch screen function. Before troubleshooting this issue, ensure your model supports touch screen functionality by referring to your user manual. Click here for downloads and documentation for your product.
If your monitor does not support touch screen functionality, the buttons on the bottom are touch activated and the joystick / arrow must be used to navigate through menus.
If your monitor does support touch screen functionality and it is not responding to touch, try resetting your monitor.
REMINDER: Steps may vary depending on product, refer to your specific user manual for more information. Click here for downloads and documentation for your product.
To reset the touch screen monitor:
Clean the screen using a dry, lint free cloth.
RISK: Do not use solvents or cleaning solutions as they may degrade or damage the screen.
Remove the SD card and power cycle the monitor. To power cycle your monitor, please power off and disconnect the power source for approximately 30 seconds. Reconnect, and power on the monitor.
Restore the monitor to default settings by pressing the reset button using either a pin or other small object.
After resetting, check that your touch screen functions are restored. Format or replace the SD card to prevent the issue from reoccurring.
To ensure the SD card is functioning:
The type or capacity of the card may not be compatible with your system. Ensure the SD card is compatible with your Wireless Home Monitor by checking your product specifications sheet. Click here for downloads and documentation for your product.
Format your SD card using a computer to remove any corrupt information from the card.
IMPORTANT: Formatting the SD card will erase all data. Back up data before formatting.
Insert the card into the Wireless Home Monitor and format the card with the receiver.
If the SD card prevents the touch screen from functioning after formatting, try a different SD card.