You can access your FLIR FX camera with the FLIR FX app using your owner account. If the FLIR FX camera is displaying a Camera is currently offline error message, it may be caused by one of the following:
A delay in reporting camera changes to the FLIR FX app
Unstable or weak Internet connection
If only some smartphones or tablets report the camera as offline, contact Technical Support.
If all smartphones or tablets report the camera as offline, ensure you are using the owner account and continue with the troubleshooting steps below.
If you are using the outdoor housing
If the camera fails to go back online, the camera may not have power. Remove the camera from the outdoor housing and continue troubleshooting.
To check if the FLIR FX camera has power:
CAUTION: Infrared Activation must be set to Automatic using the app. This is the default setting, and should be active unless the owner account manually disabled Infrared Activation.
Verify the infrared (IR) LEDs are working. Cover the lens of the camera and listen for an audible click, or watch for the red LEDs on the front of the camera to turn on. If there is an audible click and the LEDs are functioning, this indicates that the camera is receiving enough power.
If the camera has power, reboot your smartphone or tablet. Repeat steps 1-4 above to connect to the camera.
If the camera does not not have adequate power, check the following:
If after completing these steps, the camera is not receiving power, or is still not online, contact Technical Support.
If you are using the indoor stand, sports case, dash mount, or the camera with no accessories
Check that the REC button () is lit, indicating that the camera is on.
If the camera is not powering on it may have entered a power lock. Click here for more information on troubleshooting a power lock.
After verifying the camera is powered on, check the WiFi status on the back of the camera.
The camera is reporting it is online (), but the app is reporting the camera is offline.
The camera is attempting to connect to the Internet. Wait until the LED changes to a solid green cloud, or the amber Direct mode LED (). If the camera switches to an amber Direct mode LED, the camera has not connected to the Internet, check the camera's WiFi connection.
To troubleshoot the camera's WiFi connection:
The camera may have disabled the WiFi adapter.
The camera should now be online.
If the camera is not online, there may be an issue with the microSD card.
To troubleshoot the microSD card connection:
Check the camera status in the FLIR FX app. The camera should be online.
If the camera is now online, click here to troubleshoot the microSD card.