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FLIR Cloud Client Software: Downloading recorded video on PC / Mac

FLIR Cloud Client software allows you to download recorded video onto your PC / Mac.


  • Download and install FLIR Cloud Client software on your PC / Mac. Click here for more information on locating software downloads.
  • The following instructions require you to access your system using the FLIR Cloud Client software and a PC / Mac.

To download recorded video:

  1. Launch the FLIR Cloud Client software on your computer.

  2. On the Home window, click the PLAYBACK icon. (FLIR Cloud Client: Playback Tab) to open the PLAYBACK tab.

  3. On the right-side under the Device tab, select the Device Name and cameras that you would like to play back from.


  4. On the bottom-right under View, in the From drop-down and To drop-down, select a date range.

    FLIR Cloud Client: View Tab

  5. Click Search to view recorded video for the selected date range.

  6. Click the Play icon (FLIR Cloud Client: Play Button) to start viewing your recorded video.

  7. Click a specific time on your timeline to select a starting time, then click the Time Clip icon (FLIR Cloud Client: Time Clip Button). A timeline market indicates a start time for your playback download.

    FLIR Cloud Client: Timeline

  8. Click a specific time on your timeline to select an end time and click the Time Clip icon (FLIR Cloud Client: Time Clip Button) to open the Export Setup window.

  9. Click Browse to select the where you want to save your recorded video.

    FLIR Cloud Client: Export Setup Window

  10. Select the Export Format for your recorded video. The available options for exporting video are:

    • .asf
    • .avi
    • .mp4
    • .dav

      LIMITATION: Mac operating systems only support downloading recorded videos to .dav format.

  11. Click OK to open an Information window, then click OK again.

  12. Click the Export icon (FLIR Cloud Client: Export Icon) on the bottom-right to open the Export window and view your status. Once the video is completed, you can find the video file in your selected folder.

    FLIR Cloud Client: Export Window