IP Cameras: No connection after router / modem change
If you have recently changed your network router and your IP cameras are not connecting, check the IP settings in either your camera or your connected DVR / NVR.
To reset the IP settings:
- To power cycle your IP camera, please power off and disconnect the power source for approximately 30 seconds. Reconnect, and power on the IP camera.
- If the camera does not connect, try a different power source.
If you set static IP addresses on the camera(s) and they are not connecting, restore the camera(s) to default settings.
REMINDER: Refer to your user manual for model specific locations of the Restore button. Click here for downloads and documentation for your product.
To restore your camera(s) to default settings:
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Connect the camera to your DVR / NVR with an Ethernet cable to the PoE ports.
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Press and hold the Restore button on your camera.
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While holding the Restore button, disconnect the Ethernet cable, and then reconnect the Ethernet cable. Continue to hold the Restore button for 15 seconds.
REMINDER: Restoring to default settings will restore all default image, password, and network settings for your IP camera(s).