Some users may experience issues which prevent the setup of the FLIR FX camera on an iPhone or iPad. The setup process could be prevented if the iPhone or iPad firmware is out of date, or the camera is not ready for setup. To resolve camera setup issues, first try restarting the app.
To logout and restart the FLIR FX app:
For camera setup, refer to the Quick Start Guide included with your FLIR FX camera.
If you are still experiencing issues with camera setup after restarting the app:
If the FLIR FX camera was pre-owned, it may not have been removed from the previous owner’s account. Contact Technical Support to have the camera removed from the previous owner’s account.
REMINDER: Technical support will require verification of ownership to remove the camera from the previous owner’s account.