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Further Troubleshooting

To assist with your search, try the following:

  • When searching by model #, type only the first 3 characters (e.g., LHV, LNR, ECO, LH0, etc).
  • Search using a singular keyword, rather than a sentence.
  • To find more relevant search results, search using a different keyword, or check the related topics section below the article.
  • For setup instructions, check the Quick Start Guide or Quick Networking Guide included with your product.
  • For product specific procedures, check your user manual and product specifications sheet.

Many issues can be resolved with the following troubleshooting steps:

  • Ensure the latest version of the required software / app is installed and has the most recent firmware (if applicable).
  • If using client software or a mobile app, ensure your device meets the minimum system requirements.
  • Ensure the Internet connection and speed meet the minimum requirements for the product.
  • Check the power connection(s).
  • Power cycle the product(s). To power cycle your product, please power off (if applicable) and disconnect the power source for approximately 30 seconds. Reconnect, and power on.

For further support:

  • If your product was purchased from a licensed dealer / installer, please contact your installer for further assistance.
  • If the issue is not resolved, please contact us .