To assist with your search, try the following:
- When searching by model #, type only the first 3 characters (e.g., LHV, LNR, ECO, LH0, etc).
- Search using a singular keyword, rather than a sentence.
- To find more relevant search results, search using a different keyword, or check the related topics section below the article.
- For setup instructions, check the Quick Start Guide or Quick Networking Guide included with your product.
- For product specific procedures, check your user manual and product specifications sheet.
Many issues can be resolved with the following troubleshooting steps:
- Ensure the latest version of the required software / app is installed and has the most recent firmware (if applicable).
- If using client software or a mobile app, ensure your device meets the minimum system requirements.
- Ensure the Internet connection and speed meet the minimum requirements for the product.
- Check the power connection(s).
- Power cycle the product(s). To power cycle your product, please power off (if applicable) and disconnect the power source for approximately 30 seconds. Reconnect, and power on.
For further support:
- If your product was purchased from a licensed dealer / installer, please contact your installer for further assistance.
- If the issue is not resolved, please contact us .