Users who recently migrated from the Lorex Secure / FLIR Secure app to Lorex Cloud may experience minor performance issues, which are easily resolved. See below for solutions to common issues faced by new Lorex Cloud users:
If the Lorex Cloud app is not connecting to your cameras, it may be due to a pending firmware update on your recorder. If a newer firmware version is available, download and install the new firmware.
IMPORTANT: Do not power down or unplug the unit during the firmware upgrade process.
If no newer firmware version is available, please reboot your recorder and wait approximately 10 minutes before attempting to connect with Lorex Cloud again.
Users of Lorex Secure and FLIR Secure will be accustomed to switching between standard definition (SD) and high definition (HD) video using the Enhance button on the live viewing screen.
Lorex Cloud has an equivalent feature on the live viewing screen.
To change video quality in Lorex Cloud: