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Lorex Cirrus: Troubleshooting for migrated devices

Users who recently migrated from the Lorex Secure / FLIR Secure app to Lorex Cirrus may experience minor performance issues, which are easily resolved. See below for solutions to common issues faced by new Lorex Cirrus users:

App takes too long to connect / does not connect to cameras

If the Lorex Cirrus app is not connecting to your cameras, it may be due to a pending firmware update on your recorder:

  • If a newer firmware version is available: Download and install the new firmware. Do not power down or unplug the unit during the firmware upgrade process.
  • If no newer firmware version is available: Please reboot your recorder and wait approximately 10 minutes before attempting to connect with Lorex Cirrus again.
  • If installing new firmware does not resolve the issue and you are using an Android device: Please see the instructions below for clearing the app's data.

To clear Lorex Cirrus data on Android:

  1. Tap the menu (menu icon message) icon, then tap Devices.
  2. Tap the device that is experiencing the issue to view device information. Record your Device ID, Client Port, and Password.

NOTE: You can view the password by tapping the reveal (reveal icon message) icon.

  1. Navigate to your Android device settings, then tap Apps.
  2. Tap Lorex Cirrus in your list of apps.
  3. Tap Storage, then tap Clear Data.
  4. Uninstall the Lorex Cirrus app, then re-install the latest version on the Google Play Store.
  5. Launch the Lorex Cirrus app. Tap the menu (menu icon message) icon, then tap Devices.
  6. Tap Add in the upper-right corner.
  7. Enter the device information you entered in step 2 to re-add your device to the app.

"Reconnecting" message

reconnecting example message

If you are getting a "Reconnecting" message, the solution is to re-add your device(s) to the Lorex Cirrus app.

To re-add devices to the Lorex Cirrus app:

  1. Tap the menu (menu icon message) icon, then tap Devices.
  2. Tap the device that is experiencing the issue to view device information. Record your Device ID, Client Port, and Password.

NOTE: You can view the password by tapping the reveal (reveal icon message) icon.

  1. Return to the Devices screen. Swipe left on the device name, then tap Delete to remove the device from your app.

swipe left on your device, then tap delete

  1. Tap Add in the upper-right corner.
  2. Enter the device information you entered in step 2 to re-add your device to the app.