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DVR / NVR: System not turning on Support Article

If your DVR / NVR system is not powering on, it may be related to several issues including the power adapter being used, the power switch on the recorder, or the power source being used. To troubleshoot the DVR / NVR system not powering on:...

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Cameras: Connecting to power Support Article

Camera is connected to power source differently depending on the type of camera: Wireless cameras connect to a DVR through a network receiver and require the included power adapter. Wired cameras connect to a DVR through a BNC connection a...

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DVR / NVR: System not turning on after being moved / bumped / dropped Support Article

If your DVR / NVR system is not powering on after being moved, bumped, or dropped, it may be related to a power source issue or a loss of connection with your hard disk drive (HDD) . To verify that your system is receiving power: Ensure t...

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IR Cameras: Video displaying in black and white Support Article

Infrared (IR) cameras have a sensor that measures the ambient light. This determines when to switch the camera between color recording and IR / night vision recording. If there is not enough ambient light hitting the sensor, the camera will record...

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Error Message: Wireless camera Out of Range Support Article

If your wireless camera is showing an Out of Range error message, the issue may be caused by your camera not receiving enough power, the distance between your router and cameras, or other physical barriers causing signal interference. Try t...

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Network: Wireless camera Internet requirements Support Article

Standard wireless cameras that connect to a DVR / NVR, do not need access to the Internet to function. Stand-alone IP cameras do not require an Internet connection for basic functions, but an Internet connection is required for full functionalit...

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Hardware: Locating the device ID and QR code Support Article

The device ID can be used to connect a device during setup, or to recognize a device on a network where multiple devices are present. On newer systems the Device ID may be printed on the QR code sticker. This sticker is generally located on the side...

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DVR / NVR: Default username and password Support Article

If you restore your DVR / NVR system to default settings, the username and password will also be restored to default. Default login for most LHV / LNR Series systems: Username: admin Password: 000000 Default login for most LHA /...

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Technical Support: Discontinued products and products outside of warranty Support Article

We can assist you with your technical support needs for all Lorex products, including discontinued products and products outside of warranty. Click here for Technical Support services. Please note, we are unable to process replacements for d...

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Discontinued Products: Finding compatible replacement cameras Support Article

If you have a discontinued DVR / NVR system and would like to purchase compatible replacement cameras, use the recording resolution to determine which camera(s) are compatible. Refer to your user manual for your DVR recording resolution. Click here...

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