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FLIR Cloud: Relay mode message Support Article

If you see the message Current connection is connected via relay, the connection will be disconnected in 10 min it means there is a hardware, firewall, or other security setting(s) preventing direct peer-to-peer connection between your DVR / NVR s...

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DDNS: Cannot access DDNS from home network Support Article

If you cannot access your Dynamic Domain Name System (DDNS) at home, the issue may be caused by a networking issue known as NAT Loopback / Hairpinning . This means that while you are inside the network, you cannot use an external IP address / D...

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Image Quality: No video feed from camera Support Article

If video feed is not displaying for a specific camera on your DVR / NVR system you will need to check your camera connection. To check camera connections: Connect the camera to a different port on the back of the DVR / NVR. If a port is...

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LNC Cameras: Manually updating firmware Support Article

LNC Series cameras receive automatic firmware updates via the Internet. LNC Series cameras are equipped with WiFi capability, however an unstable WiFi connection can prevent firmware updates. You may need to manually update your firmware to ensure...

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LHV / LNR Series: Setting up third-party email Support Article

Lorex by FLIR provides email services to customers who have NVR systems connected to the Internet. If issues arise using the default Lorex email, we recommend switching to a third-party email account such as Gmail or Yahoo! . If you wish to set...

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LNC Cameras: Camera disconnecting from the network Support Article

LNC Series cameras need a strong, stable network connection in order to use the Lorex Ping app or the L-View Client software . Having too many users connected to the network, or general networking issues can cause your LNC camera to disconnect....

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Error Message: Lorex Ping 2 app - Privacy mode enabled Support Article

The Lorex Ping 2 app comes equipped with Privacy mode to prevent unauthorized users from accessing your LNC camera Live View. If a Privacy Mode Enabled error message appears when trying to access specific settings in the app, ensure Privacy mo...

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Lorex Ping / Ping 2 App: Comparing apps Support Article

You can use either the Lorex Ping app or Lorex Ping 2 app to access your LNC Series camera from a smartphone or tablet. If using an iPad, use the Lorex Ping HD app . Lorex Ping app Lorex Ping allows you to view and access LNC se...

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L-View Client Software: Viewing recorded video files on a Hard Disk Drive on PC Support Article

You can record video files directly to your local hard disk drive (HDD) and view them using your PC. If you have recorded to a microSD card (not included), click here for more information on viewing the recorded video. Prerequisites: E...

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LHV / LNR Series: Formatting the Hard Disk Drive Support Article

Your recorded video files are stored on your LHV / LNR Series DVR / NVR hard disk drive (HDD) . Formatting the HDD deletes all saved files. It is recommended to format any newly installed HDD before recording. Format the HDD if: There i...

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