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Hardware: DVR / NVR fan is loud Support Article

Like most electronic devices, DVRs and NVRs have a fan inside them to prevent the unit from overheating and damaging the motherboard. All DVRs / NVRs exhibit minor noise from fan operation. Prerequisite: These illustrations are for the LHV2...

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Hardware: Locating the serial and model number Support Article

All products have a model number indicating device type, and a unique serial number. These numbers can be useful when looking up software or manuals for your product. The serial number and model number are generally found on a sticker on the t...

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Remote Viewing: Issues connecting to DVR / NVR using QR code Support Article

...HCP. In the Network menu, set DNS 1 to 8.8.8.8, and DNS 2 to 8.8.4.4. Restore your DVR / NVR to default settings. * [Restore default settings on an ECO Series DVR](/link/portal/57356/57366/Article/2441/ECO-Series-Restoring-to-default-set...

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Port Forwarding: Setup Support Article

Port forwarding tells a router which device on the internal network to send external traffic to. When port forwarding is set up on a router, traffic is taken from an external IP address and the data is sent to an internal IP address . To...

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FLIR Cloud Client Software: Windows XP Support Article

Windows XP is not supported by FLIR Cloud Client software . FLIR Cloud Client software is compatible with Windows Vista, Windows 7, Windows 8, and Windows 10.

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Error Message: Account is blacklisted Support Article

If you attempt to enter the incorrect password too many times on a Lorex by FLIR app or Client software, you will see an Account is blacklisted error message. To resolve the Account is blacklisted error message: Power cycle your DVR...

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Remote Viewing: Cannot connect to DVR / NVR after changing ISP Support Article

When you change your Internet service provider (ISP) and use a new router , you will have to reconfigure remote access settings. The DVR / NVR will require a new IP address assigned to the device ID . To assign a new IP address to your DV...

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M4400 DVR: Connecting IP cameras Support Article

The M4400 MPX DVR system supports up to 16 IP cameras in addition to MPX or Analog cameras. To connect IP cameras to the M4400 MPX DVR: Connect the IP cameras to the same Local Area Network (LAN) as the system using a Power over E...

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Email: Not receiving email notifications when using personal email Support Article

If your email notifications are not working, check your email configuration settings, DVR / NVR email settings, and DVR / NVR TCP / IP settings. To check your email configuration settings: Check your junk or spam folder to see if your emai...

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Port Forwarding: Port 80 blocked by ISP Support Article

Port 80 is the default HTTP port on most DVR / NVR models. If you lose network connection to your DVR / NVR system because your Internet service provider (ISP) blocked port 80, you will need to open port 80 or change the HTTP port. To resolve...

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