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Image Quality: Color tint on camera Support Article

Ambient light levels and color temperature can affect the camera image quality. If the video feed appears tinted the ambient light may be causing an issue with the infrared (IR) LEDs or infrared (IR) cut filter . To resolve the video feed co...

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LHV / LNR Series: Pairing your remote control Support Article

Some DVR / NVR systems include a remote control. If you have more than one DVR / NVR system in the same location, you can set up your remote control to pair with a specific system. The remote control address can also be reset if it is not working as...

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Accessories: Wired mouse not working Support Article

Your DVR / NVR system menus are controlled using a USB wired mouse. If you plug in a USB mouse and it is not responding, it may be related to a malfunction in the mouse itself or a need to reconnect your mouse with your system. LIMITATION: Wir...

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Wireless Security Cameras: Live View frozen Support Article

If your wireless IP camera Live View is frozen, it may be related to your power source, the range between your cameras and DVR / NVR system, or wireless signal interference. Try the following tips to ensure your camera does not lose connection...

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IR Cameras: No color in night vision mode Support Article

In low-light conditions most infrared (IR) security cameras will automatically shift to black and white IR / night vision recording. Black and white IR images ensure the maximum level of detail and clarity in low-light conditions. Color Night Visi...

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Wireless Security Cameras: Signal interference Support Article

Wireless camera signal interference can be caused by multiple factors. Understanding Wireless Range In an open field (with line of sight), a typical wireless camera has a range between 250 to 500 feet. In a closed environment, such...

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Recording: Downloading recordings from the FLIR FX camera Support Article

The FLIR FX camera stores different types of recordings in different locations . To download recorded video files from the microSD card (included) using a PC / Mac: Turn on your FLIR FX camera and connect the camera to the computer us...

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Lorex ECO Stratus Client Software: Not working after El Capitan OS update Support Article

If you have recently updated your Mac operating system to the El Capitan operating system, you may encounter the following error messages: Need to Install Plugins Failed to Install Plugins Plugins are not compatible with this version of M...

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LHV / LNR Series: DVR / NVR keeps beeping Support Article

Depending on your model, your LHV / LNR Series DVR / NVR system is set by default to beep when there are specific errors or events. These include motion alerts, hard disk drive (HDD) warnings, network connectivity warnings, or video loss warning...

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LNC Cameras: Can I use DDNS or port forwarding? Support Article

LNC Series cameras use the Lorex Ping app, Lorex Ping 2 app, Lorex Ping HD app, or the L-View Client software to connect to networks remotely. Currently, LNC Series cameras do not support the use of Dynamic Domain Name System (DDNS) or po...

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