Error Messages

Error Message: Account is blacklisted

If you attempt to enter the incorrect password too many times on a Lorex by FLIR app or Client software, you will see an Account is blacklisted error message. To resolve...

Learn More

Error Message: Camera Offline

If a connected camera is showing as Offline on your NVR, it could be related to an issue with the internal settings of your NVR or a cable connection problem. Direct...

Learn More

Error Message: FLIR Cloud Client software - Offline error

FLIR Cloud Client software will take up to 60 seconds before it connects and displays as online. If after 60 seconds you are still seeing an Offline error message, there may be...

Learn More

Error Message: FLIR Cloud Client software - Older version error

If you are trying to install FLIR Cloud Client software on your computer, you may get a message that says You are currently running an older version of FLIR Cloud, please uninstall...

Learn More

Error Message: FLIR Cloud Client software - Uninstalling error

When you install FLIR Cloud Client software on your PC, FLIR PC-NVR bundled software can be selected to be installed as well. If you attempt to uninstall FLIR Cloud Client software, an...

Learn More

Error Message: FLIR FX - Failed to add camera

If you see the message Failed to add camera in the FLIR FX app, the camera is not successfully connecting to your WiFi network. This may be related to your WiFi settings,...

Learn More

Error Message: FLIR FX - Flashing green cloud

When viewing the back of your FLIR FX camera, a blinking green cloud LED () indicates that the camera is trying to establish a secure Internet connection...

Learn More

Error Message: FLIR FX - Missing microSD card

If your FLIR FX camera is reporting a missing microSD card first check that the microSD card (included) has not been removed. If the microSD card has been removed, turn the camera...

Learn More

Error Message: FLIR FX - No Internet Connection

The error message No Internet Connection will appear when the FLIR FX app does not detect an active Internet connection on your smartphone or tablet. This can occur as a result of:...

Learn More

Error Message: FLIR FX - Please call technical support to remove this camera from your account

If you see the error message Please call technical support to remove this camera from your account, there is a subscription associated with the camera you are trying to remove. Contact

Learn More