Some Wireless Home Monitors can be connected to Skype to answer calls or view cameras. Before troubleshooting, refer to your user manual to ensure that your monitor is compatible with Skype. Click here for downloads and documentation for your product.
If your Wireless Home Monitor is compatible, ensure you have properly connected your monitor to Skype. Click here for details on how to connect remotely to Skype.
You may be encountering one of the following issues while trying to answer calls or view cameras:
The monitor is not recording when accessed remotely
Skype is only displaying one channel
Skype is not allowing video playback
The monitor’s driver will not install during setup
Your PC / Mac will not answer Skype calls
The monitor losses connection
There is no video feed when viewing remotely
If the monitor is not recording, only able to view one channel at a time, or unable to display playback:
Skype can only call one camera at a time. When the monitor is connected to Skype, the monitor is recognized as a webcam.
While the monitor is connected remotely through Skype, recording, multiple channel view, and video playback are disabled.
If the camera drivers for the Wireless Home Monitor do not install properly:
If your PC / Mac is connected to the monitor but will not answer Skype calls:
If your PC / Mac is no longer able to connect to the monitor:
If the call is active but there is no video on the screen, check if the wireless monitor shows an image and does not have black screen or says Out of Range.
REMINDER: Click here if the camera is within range of the receiver and the Out of Range error message appears.