You can connect a USB mouse, USB flash drive, or an external USB hard disk drive (HDD) to the USB port(s) on your DVR / NVR. If the DVR / NVR is not detecting the USB device, ensure you have installed the latest firmware updates for the DVR / NVR. Refer to your user manual for details on how to upgrade firmware. Click here for downloads and documentation for your product.
If the DVR / NVR is running the latest firmware and is still not detecting your USB device, try the troubleshooting steps below.
USB Flash Drive:
If you connected an USB flash drive and it is not recognized, restart the DVR / NVR with the USB flash drive plugged in.
Use a different USB port on the DVR / NVR.
Format the USB flash drive on your computer. After formatting the drive, insert it into the DVR / NVR.
REQUIREMENT: Back up data before formatting. Formatting the USB flash drive will erase all data.
The USB flash drive may be malfunctioning. Use a new USB flash drive with the DVR / NVR system.
USB Hard Disk Drive: