If you are experiencing issues during setup of the FLIR FX camera on an Android smartphone or tablet, ensure you have installed the latest version of the FLIR FX app. Once the latest version is installed, log out and restart the FLIR FX app to resolve camera setup issues.
To logout and restart the FLIR FX app:
For camera setup, refer to the Quick Start Guide included with your FLIR FX camera.
If you are still experiencing issues with camera setup after restarting the app:
If the FLIR FX camera was pre-owned, it may not have been removed from the previous owner’s account. Contact Technical Support to have the camera removed from the previous owner’s account.
REMINDER: Technical support will require verification of ownership to remove the camera from the previous owner’s account.