Technical Support - Frequently Asked Questions

We have curated these frequently asked questions (FAQs) to provide you with a quick and easy solution to technical issues affecting your Lorex product.


Lorex

All information about Lorex, how to contact us, and relevant information regarding warranty, returns, and shipping are laid out below.


Recorder

Locate FAQs, Troubleshooting, Articles, and Documentations

To locate FAQs, troubleshooting tips, relevant articles, and documentation relating to your recorder, please follow these steps:

Step 1. On the Lorex Support Site, go to Products.

Step 2. Select Network Video Recorder or Digital Video Recorder.

Step 3. Select your recorder’s model number, then click on the following:

  • Apps / Software
  • Downloads
  • Support Articles
  • Support Videos
  • Compatible Accessories

If you cannot find your product on the Lorex Support Site or any documentation regarding your product, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.

Most Common Issues About Recorders

The following is a list of the most common issues and solutions regarding your recorder.

If you cannot find the right solution to your recorder’s issues, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.


Cameras

Locate FAQs, Troubleshooting, Articles, and Documentations

To locate FAQs, troubleshooting tips, relevant articles, and documentation relating to your camera, please follow these steps:

Step 1. On the Lorex Support Site, go to Products.

Step 2. Select your device (Wi-Fi, Wire-Free, IP, or Analog Camera).

Step 3. Select your camera’s model number, then click on the following:

  • Apps / Software
  • Downloads
  • Support Articles
  • Support Videos
  • Compatible Accessories

If you cannot find your product on the Lorex Support Site or any documentation regarding your product, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.

Most Common Issues About Cameras

The following is a list of the most common issues and solutions regarding your camera.

Password Reset (for Wi-Fi standalone cameras only)

Configure Motion Detection

Device Sharing

If you cannot find a solution regarding your product’s issues, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.


Doorbell

Locate FAQs, Troubleshooting, and Documentation

To locate FAQs, troubleshooting tips, relevant articles, and documentation relating to your doorbell, please follow these steps:

Step 1. On the Lorex Support Site, go to Products.

Step 2. Select Wi-Fi Doorbell.

Step 3. Select the type of doorbell you have (2K QHD or 1080p HD), then click on the following:

  • Apps / Software
  • Downloads
  • Support Articles
  • Support Videos
  • Compatible Accessories

If you cannot find any documentation regarding your doorbell, please give us a call at at 1-888-425-6739 or email us at support@lorextechnology.com.


Lorex Home Center

Locate FAQs, Troubleshooting, and Documentation

To locate FAQs, troubleshooting tips, relevant articles, and documentation relating to the Lorex Home Center, please follow these steps:

Step 1. On the Lorex Support Site, go to Products.

Step 2. Select Lorex Home Center, then click on the following:

  • Apps / Software
  • Downloads
  • Support Articles
  • Support Videos
  • Compatible Accessories

If you cannot find any documentation regarding your doorbell, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.


Sensors

Locate FAQs, Troubleshooting, and Documentation

To locate FAQs, troubleshooting tips, relevant articles, and documentation relating to your recorder, please follow these steps:

Step 1. On the Lorex Support Site, go to Products.

Step 2. Select Sensors.

Step 3. Select your product (Hub, Motion Sensor, or Door / Window Sensor), then click on the following:

  • Apps / Software
  • Downloads
  • Support Articles
  • Support Videos
  • Compatible Accessories

If you cannot find any documentation regarding your doorbell, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.


Apps

Complete List of Apps

The following is a complete list of all of our apps. Please click on each link below to navigate to the apps.

If you cannot find any documentation regarding your doorbell, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.


Software

Complete List of NVR / DVR Firmware

We regularly release new and updated versions of our NVR / DVR firmware. To download and update your recorder with the latest firmware version, please visit our our firmware installation guide here.

Lorex Client 13

The Lorex Client 13 is a downloadable software that allows you to access your security system on a Windows or Mac computer. To download the Lorex Client 13 software, please visit our installation article here.

If you cannot find any documentation regarding your doorbell, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.


Documentations

To locate a manual, quick start guide (QSG), and other relevant documentation regarding your Lorex product, please follow these steps:

Step 1. On the Lorex Support Site, go to Products.

Step 2. Select your device.

Step 3. Select your product’s model number, then click on Downloads.

Step 4. Now scroll down to locate any relevant documentation regarding your product.

If you cannot find any documentation regarding your doorbell, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.


Compatibility

To find compatible products and expand your existing security system, please follow these steps:

Step 1. Go to Compatibility Chart.

Step 2. In the search window, enter your product’s model number and click Search to locate your product.

Step 3. Now click on your device to bring out all compatible products.

If you cannot find any compatibility regarding your doorbell, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.

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