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Security Cameras: Not turning on Support Article

If the camera is not turning on, the system may be experiencing issues with the power source or connection. To check camera power source and connections: Verify the camera is firmly connected to the power adapter, and the power adapter is...

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Storage: FLIR Cloud connection lost when microSD card is inserted Support Article

If the FLIR FX camera is dropped from the FLIR Cloud when a microSD card is inserted, the camera is likely experiencing a microSD card write failure. A write failure may also be indicated by both LEDs on the back of the camera turning amber. To...

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HD WiFi Cameras: FLIR FX app compatibility Support Article

The FLIR FX app only supports the FLIR FX camera and will not support other HD WiFi cameras . HD WiFi cameras are supported by: the Lorex Secure app available for Android on the Google Play Store or iOS (Apple) on the App Store...

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Storage: Viewing FLIR FX video files on a microSD card on a PC / Mac Support Article

The FLIR FX camera stores different types of recorded video and image files in different locations . To view recorded videos stored on the microSD card (included) you will need to use a PC / Mac. To view FLIR FX recorded videos stored on...

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FLIR FX Modes: Dashcam mode Support Article

The dash mount accessory converts the FLIR FX camera into a dashcam with the following features: Internal Accelerometer: Automatically records when your vehicle is in motion. Loop Recording: Continuous 30 minute, 1080p loop recording....

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Power: FLIR FX battery charge indicator Support Article

The REC light LED on the top of the FLIR FX camera indicates the camera and battery status: Solid Orange: Battery is charging. Solid Green: Battery is fully charged. REMINDER: The REC light LED on top of the battery will briefly fl...

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ECO Series: Accessing system information Support Article

The System Information window on your ECO Series DVR displays useful system information including, the IP address , MAC address , device ID , and firmware version. You can access this screen through your DVR menu. To access the system info...

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Error Message: FLIR FX - You are connected to a camera that's not on your camera list Support Article

If you see the error message You are connected to a camera that’s not on your camera list when using the FLIR FX app with your FLIR FX camera , the FLIR FX app has detected a camera not yet added to your camera list. Add the camera to your came...

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Error Message: FLIR FX - Unable to connect try again Support Article

When using the FLIR FX app on an iPhone or iPad, the time on the smartphone or tablet must be accurate and set automatically through an Internet connection. If you manually adjust the time on your iPad or iPhone, you may see the error message Una...

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FLIR Secure Web Portal: Requesting multiple logins Support Article

You can view your FLIR Secure account and the FLIR FX camera or HD WiFi camera Live View by signing in to the web portal at www.flirsecure.com . If the portal is repeatedly requesting for you to log in, it may be related to an issue with your...

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