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B862AJ Series - 4K Wired Video Doorbell: Fusion Troubleshooting Support Article

This article focuses on enhancing the video doorbell's image following the Lorex Fusion Recorder setup. Video doorbell’s image is stretched in the Lorex app and in my recorder’s live view To restore your video doorbell's image, update your rec...

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WPA2 and WPA3 Supportive Devices Support Article

This chart identifies devices that support WPA2 and WPA3. DEVICE MODEL DESCRIPTION WPA2 WPA3 ACCHM1 1st Gen Wi-Fi Chimebox √ ACCHM2 2nd Gen Wi-Fi Chimebox √ AY41TR(Hub) Sensor Hub √ B241...

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The difference between a Mechanical and Electronic Chime Support Article

This article explains the differences between mechanical and electronic chimes. Note : In order to connect your doorbell to your existing chimebox, you will need to install the Chimekit (included with doorbell models: B451AJ and B862AJ). A Lorex...

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Planned maintenance for Lorex Cloud on October 21st. Support Alert

Dear Lorex Cloud user, On Wednesday, October 21 st , we are performing a simple maintenance procedure to the Lorex Cloud app at 3:00am – 3:30am EST (or 12am – 12:30am PST). This maintenance should improve the performance of the app, however, if...

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Scheduled Maintenance for Lorex Cloud App Support Alert

Dear Valued Customers, We will be having a routine maintenance checkup on January 11, from 3:00 am to 5:30 am EST. The following functions may fail during the maintenance (only for the Lorex App ): Load device list Sign up...

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Scheduled Maintenance for Voice Assistance Service on January 26th Support Alert

Dear Valued Customers, We will conduct a routine maintenance service to implement security enhancement for the Voice Assistant Service on January 26th, from 10:00pm to 10:05pm EST. During the maintenance, Amazon Alexa and Google Assist...

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Scheduled Maintenance – Lorex Cloud Services – January 12 to 14 (2am to 6am EST) Support Alert

Dear Valued Customers, We will be conducting service maintenance for the Lorex Cloud Services from January 12 to 15, between 2 am and 6 am EST. As always, we will do our best to minimize the impact on users. Thank you for your underst...

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Scheduled Maintenance – Lorex Cloud Services – February 21 to 22, 2am to 5am EST Support Alert

Dear Valued Customers, We will be conducting a service maintenance for the Lorex Cloud Services on February 21 to 22, between 2am and 5am EST. During the maintenance, Lorex App users will not be able to pull live streaming or playback via...

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