On September 16, 2020, Apple has released a new version of the iOS mobile operating system - iOS 14. As a result of this release, some users may experience difficulty finding and connecting with their devices on the Lorex App app.

---

Update to iOS 14 and tap Allow

If you have not yet updated your mobile device to iOS 14, we encourage you to follow these steps when updating your device, so that your Lorex App becomes compatible with iOS 14 right after the update.

Step 1. Update your mobile operating system to iOS 14.

Step 2. After updating to iOS 14, launch the Lorex App app.

At launch, you may receive this message.

Tap OK to proceed.

Congratulations! Your Lorex App is now compatible with iOS 14.

WARNING: If you tap Don’t Allow, your Lorex App will not be able to find or connect with your devices. Follow the steps laid out in the next section to fix the issue.

If you have updated to iOS 14, but cannot find or connect with your devices

If you have updated your mobile device to iOS 14 but cannot find and connect with your devices on the Lorex App, you will have to enable Local Network on your Lorex App settings.

Step 1. On your mobile device, go to Settings > Lorex App.

Step 2. Toggle the Local Network button to ON.

Congratulations! Your Lorex App is now compatible with iOS 14.