How can we help?
Alerts and Notifications
Lorex Smart Home Security Center – Playback Error 2023-05-17
Lorex Home App: Changes to Thumbnail Storage 2023-05-17
Lorex Home App: Scheduled Maintenance, May 16th 2023-05-10
Lorex Home App: Error Retrieving Recent Events 2023-03-29
Lorex Home App: Scheduled Maintenance, March 29 2023-03-24
iPhone 14 Pro QR Code Issue 2022-11-04
Notice - Beginning 2022, LH0/LH1 series’ playback will no longer be supported, only live view 2022-01-12
Notice: Apple M1/M2 chipset currently not supported by the Lorex Cloud 2021-03-08
Register Your Product
Register your product for instant access to Warranty Claims, Refunds, Returns, Technical Support, and Customer Service.
Product Support
Knowledge Base
Lorex Mobile Apps
Remote monitoring made easy. View your home or property using our intuitive and reliable mobile applications. Keep up to date on activities on your home or business when you're not there.
Contact Lorex Support
Our support team is happy to help.
Technical support hours are:
Phone Support
1 888 425 6739
Language Selection
- 1 - English,
- 2 - Spanish,
- 3 - French.
Option 2 for Technical support
Mon - Sat: 10:00am - 9:00pm EST
Learn the Terminology
At Lorex, we use technical terms which may be foreign to users. Learn more about the words we use and the meaning behind every word.
Lorex Product Warranty
Lorex Warranty covers your product for one year from the time of purchase.
LorexCare Extended Warranty
Extend your product warranty coverage up to five years by purchasing one of our LorexCare Extended Warranty plans.
Add extended warranty plans to your order during checkout, and enjoy benefits like cost-free repairs and replacements if your Lorex product is determined to be defective.
Repair
Lorex will repair the Product if found to be defective.
Replace
Lorex will replace the Product if found to be defective.
Protect
Have peace of mind by knowing that your security investment is protected.
Cost-Free
No additional cost for parts or labor if repair is needed.
Frequently Asked Questions
Lorex has been selling security cameras for almost 25 years and is one of the most trusted names in the home security camera system industry. We are known worldwide for our top-quality security products, ease-of-installation, and affordable prices. Favorable customer reviews from our website and other retailers indicate that our security systems are both reliable and user-friendly. Our mobile-friendly website is also considered to be a leader in our category. It offers a vast array of individual products and accessories, as well as pre-assembled security camera systems.
Lorex has head offices in Markham, Ontario, Canada and in Linthicum, Maryland, USA. We also have product warehouses in Markham, Indiana and California.
Lorex Technology, 250 Royal Crest Court, Markham, ON L3R 3S1
Lorex sells products through our website and through brick and mortar retail stores such as Costco, Sam's Club, and BestBuy. Lorex products are also sold in over 10,000 retail stores across North America, South America, and the UK.
Lorex security cameras use cutting-edge technology to ensure high-quality recordings and long-range night vision capabilities. They are also fully weatherproof and vandal-resistant for year-round protection. The vast majority of our cameras feature 4K image sensors, wide angle lenses, digital noise reduction, and WDR (Wide Dynamic Range) imaging to provide customers with useful evidence should an incident occur on your property. We also offer plenty of specialty security cameras like PTZ (Pan-Tilt-Zoom), IK10 vandal-proof, and audio cameras to suit individual customer needs.
It is always a good idea to monitor the main entrances of your property. You may also want to monitor any side doors or large first floor windows that an intruder could gain access through. Other locations are up to you! These could include garages, basements, or any areas where objects of value are located, such as a safe. When installing security cameras, Lorex always recommends placing cameras up high. This provides a wider field of view and protects them from being easily tampered with.
The delivery time of our standard shipping process averages between 5 to 8 business days. Expedited options are available for a faster shipping time. All orders are shipped by UPS. "In stock" items will typically be shipped within one business day. Items on back order may take additional time to ship.
Lorex products are designed for consumer and business use only and not for US federal governments, federally-funded projects or contractors subject to NDAA.