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Alerts and Notifications

Notice - Security Vulnerability Impacting Certain Devices 2021-09-01

Lorex Home App “Unknown Error” Issue on Samsung devices 2021-08-31

Lorex technical support is free of charge 2021-04-27

Macs Using M1 Chipset Not Support by Client Software for Mac 2021-03-07

Learn more about COVID-19 related updates 2021-02-01

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Register your product for instant access to Warranty Claims, Refunds, Returns, Technical Support, and Customer Service.

Product Support

Knowledge Base

Lorex Mobile Apps

Remote monitoring made easy. View your home or property using our intuitive and reliable mobile applications. Keep up to date on activities on your home or business when you're not there.

Contact Lorex Support

Our support team is happy to help.
Technical support hours are:


Phone Support

1 888 425 6739


Language Selection

  • 1 - English,
  • 2 - Spanish,
  • 3 - French.

Option 2 for Technical support

Mon - Sat: 10:00am - 9:00pm EST

Learn the Terminology

At Lorex, we use technical terms which may be foreign to users. Learn more about the words we use and the meaning behind every word.

Lorex Product Warranty

Lorex Warranty covers your product for one year from the time of purchase.

LorexCare Extended Warranty

Extend your product warranty coverage up to five years by purchasing one of our LorexCare Extended Warranty plans.

Add extended warranty plans to your order during checkout, and enjoy benefits like cost-free repairs and replacements if your Lorex product is determined to be defective.

Repair

Lorex will repair the Product if found to be defective.

Replace

Lorex will replace the Product if found to be defective.

Protect

Have peace of mind by knowing that your security investment is protected.

Cost-Free

No additional cost for parts or labor if repair is needed.

Frequently Asked Questions

Lorex has been selling security cameras for almost 25 years and is one of the most trusted names in the home security camera system industry. We are known worldwide for our top-quality security products, ease-of-installation, and affordable prices. Favorable customer reviews from our website and other retailers indicate that our security systems are both reliable and user-friendly. Our mobile-friendly website is also considered to be a leader in our category. It offers a vast array of individual products and accessories, as well as pre-assembled security camera systems.

About Lorex Technology

Lorex has head offices in Markham, Ontario, Canada and in Linthicum, Maryland, USA. We also have product warehouses in Markham, Indiana and California.

Lorex Technology, 250 Royal Crest Court, Markham, ON L3R 3S1

Lorex sells products through our website and through brick and mortar retail stores such as Costco, Sam's Club, and BestBuy. Lorex products are also sold in over 10,000 retail stores across North America, South America, and the UK.

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Lorex security cameras use cutting-edge technology to ensure high-quality recordings and long-range night vision capabilities. They are also fully weatherproof and vandal-resistant for year-round protection. The vast majority of our cameras feature 4K image sensors, wide angle lenses, digital noise reduction, and WDR (Wide Dynamic Range) imaging to provide customers with useful evidence should an incident occur on your property. We also offer plenty of specialty security cameras like PTZ (Pan-Tilt-Zoom), IK10 vandal-proof, and audio cameras to suit individual customer needs.

It is always a good idea to monitor the main entrances of your property. You may also want to monitor any side doors or large first floor windows that an intruder could gain access through. Other locations are up to you! These could include garages, basements, or any areas where objects of value are located, such as a safe. When installing security cameras, Lorex always recommends placing cameras up high. This provides a wider field of view and protects them from being easily tampered with.

Security Camera Planning & Positioning

The delivery time of our standard shipping process averages between 5 to 8 business days. Expedited options are available for a faster shipping time. All orders are shipped by UPS. "In stock" items will typically be shipped within one business day. Items on back order may take additional time to ship.

Orders, Shipping, and Pricing Policies