We have recently seen an increase in attempts to “hack” certain security systems. Some of these attempts have been successful. Your security is our highest priority. We are committed to making our products more secure in an ever-evolving and challenging cyber environment. We are taking all necessary steps to address this situation quickly. The following actions are strongly recommended:
Using a weak or default password is the number one reason systems are vulnerable. It is recommended to change default passwords immediately, and choose a strong password comprised of letters and numbers. This step alone will make your security system more secure. In addition to changing your password, we recommend you use the following general safety tips to further prevent this type of activity:
It is critical to make sure your firmware is up-to-date. To find the most recent firmware with instructions go to Lorextechnology.com/support
Q: How do I know if my firmware is up to date?
A:You can check what firmware you have by pressing the ENTER button on the front panel of your recorder. You can then crosscheck your firmware number at Lorextechnology.com/support, which lists current firmware versions by model number.
Q: What do I do if I receive a firmware upgrade notification?
A:We have pushed out new firmware “patches” that address this issue. Please accept this upgrade request as soon as you receive notification. Notification via app / client software: When you access the device with the mobile or client app, you will be prompted to download the latest firmware. Simply accept the firmware upgrade. Notification via recorder: If the recorder is connected to the internet, you will receive an onscreen notification of new available firmware. Ensure you have your administrative password when you accept the download at the recorder. If you forgot your password, you will need to contact technical support at 1-866-816-5919 for a temporary reset password.
Q: What models may be vulnerable?
A: Newer models are not affected, including the NR900 Series, NR800 Series, DV700 Series, LHB900 Series, LHB800 Series, LNK700 Series, LHA4000 Series, LHA2000 Series, LNR400 Series, LNR100 Series, LHV2000 Series, LHV1000 Series. Please check Lorextechnology.com/support for a list of available firmware. This page will be updated regularly.
Q: How do I know if my system has been hacked?
A:It may not be clear if a system has been hacked or not. It is important to take measures to prevent your system from being compromised. We strongly recommend updating firmware to the latest version and creating a strong, new password as soon as possible.
Q: How can I protect my system from being hacked?
A:We have pushed out firmware “patches” to all models that can accept firmware upgrades. Ensure the recorder is connected to the Internet so you can accept this upgrade request right away. If you cannot access your system, call our Tech Support number at 1-888-425-6739. Please have your model number, serial number, and device ID ready so we can assist you. After your credentials are verified, the agent will help you re-establish control by issuing you a temporary reset password. It is very important to then change your password to a strong and unique one that you will remember. Do not re-enter the default password, temporary reset password, or any previously-used passwords. NOTE: An updated list of firmware is available on our website at Lorextechnology.com/support
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