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Lorex App - Troubleshooting
The following article provides some troubleshooting tips for setting up your Lorex devices on the Lorex App.
My Phone cannot connect to the Device Hotspot
If you are connected to a VPN you will not be able to connect to the device hotspot. Disable your VPN, close the Lorex App, and then tap 
to add your device.
Once setup, you can re-enable your VPN and connect to your Device from the Lorex App.