Lorex Home app - Troubleshooting

The following article provides some troubleshooting tips for setting up your Lorex devices on the Lorex Home app.


My Phone cannot connect to the Device Hotspot

If you are connected to a VPN you will not be able to connect to the device hotspot. Disable your VPN, close the Lorex Home app, and then tap add icon to add your device.

Once setup, you can re-enable your VPN and connect to your Device from the Lorex Home app.