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Internet: FLIR FX camera not connecting to WiFi Support Article

If you are experiencing difficulty connecting to your FLIR FX camera through a WiFi connection, it may be related to your WiFi settings, your network speed, the position of your router , or your FLIR FX camera settings. To resolve your conne...

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FLIR FX Camera: Camera beeps when WiFi button is pressed Support Article

When you press the WiFi button ( ) on your FLIR FX camera you will hear a single beep . This indicates that your camera has toggled between Cloud mode and Direct mode .

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FLIR FX Camera: Firmware update troubleshooting Support Article

If needed, you will be prompted to updated firmware automatically when you are connected to WiFi with your FLIR FX or FLIR Secure app . If you are encountering problems with certain features of your app, it may be related to problems with your fi...

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Error Message: FLIR FX - Failed to add camera Support Article

If you see the message Failed to add camera in the FLIR FX app , the camera is not successfully connecting to your WiFi network. This may be related to your WiFi settings, the position of your router , your network upload speed, or your FLIR FX...

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Parts: FLIR FX outdoor housing cable length Support Article

The FLIR FX camera can be purchased with durable weatherproof ( IP66 rated ) outdoor housing. The cable that attaches to the pigtail on the bottom of the camera is 12ft long. Click here to learn more about the outdoor housing.

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Purchasing: Adding a shipping address to FLIR Secure account Support Article

Shipping addresses can be added to your FLIR Secure account by visiting www.flirsecure.com . If you are shipping to the US, Canada, Mexico, or the UK, ensure that you have added your shipping address prior to Checkout . Contact us to add y...

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Parts: Replacing FLIR FX internal batteries Support Article

The internal batteries for the FLIR FX camera and indoor stand are not replaceable. The internal batteries are covered by our limited warranty or one of our extended warranties .

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Recording: Enabling / disabling FLIR FX automatic recordings Support Article

Automatic recordings on the FLIR FX camera are triggered by audio, motion, temperature, or humidity events. Customize which events will trigger a recording in the FLIR FX app . To enable / disable automatic recordings: Launch the FLIR...

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Error Message: FLIR FX - No Internet Connection Support Article

The error message No Internet Connection will appear when the FLIR FX app does not detect an active Internet connection on your smartphone or tablet. This can occur as a result of: WiFi signal interference. A weak WiFi signal. Multiple c...

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Audio: FLIR FX intercom not working Support Article

If the intercom audio feature is not working on your FLIR FX camera , enable the intercom, and allow a few seconds for the connection to establish. REMINDER: When using the intercom you may experience a slower than normal response as audio tr...

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