Lorex Secure / FLIR Secure App: RapidRecap not working

RapidRecaps can be ordered through the Lorex Secure / FLIR Secure app or by using the FLIR Secure web portal. Recap videos summarize up to 12 hours of recorded video for rapid review. Different options are available depending on your FLIR Cloud subscription plan. Check your account to verify your plan details.

RapidRecaps require:

• One or more motion event files must already be uploaded onto the FLIR Cloud.
• Choose start and stop times at minute marks; the minimum duration for ordering a Rapid Recap is 1 hour. The maximum duration is dependent on your FLIR Cloud subscription plan.
• Manually request the RapidRecap order for your chosen duration.

If you see a No Events were found message when reviewing your RapidRecap, it indicates that only minor motion events occurred. The individual motion event files contain small movements such as bushes or clouds moving. If significant events were recorded, the RapidRecap feature will not display a message.