Apps & Software

Android 10: Connectivity issues while using Data Saver

Customers running Android 10 may experience connectivity issues with Lorex apps if they have Android’s Data Saver feature enabled. To disable data saver on Android: Open the device Settings screen. Tap...

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Device Sharing on Lorex Home

You can share access to your security device with other Lorex Home users. CAUTION: Sharing will allow the selected user to operate the device and see live...

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Digi Summit App: Playing back recorded video

You can view playback on your smartphone or tablet using the Digi Summit app. The following instructions require you to access your system using the Digi Summit app on your smartphone...

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Error Message: Lorex Home - "Play error, click to refresh"

Lorex Wi-Fi camera users with the Lorex Home app may encounter the following error message when attempting to view live video: Play error, click to refresh.

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FLIR Cloud App: Adding your DVR / NVR using device ID

FLIR Cloud app allows you to use a device ID to manually add a compatible FLIR DVR / NVR system and view your connected cameras. The device ID is generally located...

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FLIR Cloud App: Adding your DVR / NVR using IP address

You can manually add your DVR / NVR to the FLIR Cloud app using the IP address. The following instructions require you to access your system using the FLIR Cloud...

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FLIR Cloud App: Migrating to Lorex Cloud

As a user of the FLIR Cloud app, we will be moving you over to an updated app called Lorex Cloud to ensure improved connectivity and reliability with your LHV or LNR...

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FLIR Cloud App: Notice of app upgrade

Due to a recent upgrade, the FLIR Cloud app will display a new WiFi Camera Setup (Future) option. This may not match the printed Quick Networking Guide included with your product. To...

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FLIR Cloud App: Playing back recorded video

The FLIR Cloud app allows you to view recorded video using your smartphone or tablet. The following instructions require you to access your system using the FLIR Cloud app on your...

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FLIR Cloud App: Recording video manually

You can record video directly to your smartphone or tablet from the Live View screen in the FLIR Cloud app. Prerequisite: The following instructions require you to access your...

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Locating and downloading software & mobile applications

PC or Mac Software To locate your software or application on PC or MAC, click here for downloads and documentation for your product. Mobile Apps Lorex by FLIR products support...

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Lorex Cirrus: Troubleshooting for migrated devices

Users who recently migrated from the Lorex Secure / FLIR Secure app to Lorex Cirrus may experience minor performance issues, which are easily resolved. See below for solutions to common issues faced...

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Lorex Cloud: Troubleshooting for migrated devices

Users who recently migrated from the Lorex Secure / FLIR Secure app to Lorex Cloud may experience minor performance issues, which are easily resolved. See below for solutions to common issues faced...

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Lorex ECO Stratus App: Installation and setup for Android

To log in to your Lorex ECO Stratus app, you must locate your ECO Series DVR device ID located under a QR Code sticker on your DVR. TIP: If you...

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Lorex ECO Stratus App: Installation and setup for iPhone / iPad

To log in to your Lorex ECO Stratus app, you must locate your ECO Series DVR device ID located under a QR Code sticker on your DVR. TIP: If you...

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Lorex ECO Stratus App: Playing back recorded video

You can view your recorded video in the Lorex ECO Stratus app on your smartphone or tablet. The following instructions require you to access your system using the Lorex ECO Stratus...

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Lorex Home App: Home & Away Mode

You can set an area surrounding your property so the app will intelligently change notification settings based on whether you are inside or outside the set area. For example, if you do...

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Lorex netHD App: Installation and setup for Android

You can use the Lorex netHD app for Android to connect to your LNR200 Series NVR. REMINDER: There is a separate app for Android tablets, the Lorex netHD Plus app. This...

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Lorex netHD App: Installation and setup for iPhone (iOS)

You can use the Lorex netHD app for iPhone (iOS) to connect to your LNR200 Series NVR. Prerequisites: Ensure that you have setup a Dynamic Domain Name System (DDNS)...

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Lorex netHD App: Playing back recorded video on Android

You can view your recorded video in the Lorex netHD app on your smartphone using Playback mode. Prerequisites: Install the Lorex netHD app, available for Android on the Google...

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Lorex netHD App: Playing back recorded video on iPhone (iOS)

You can view your recorded video in the Lorex netHD app on your iPhone (iOS) using Playback mode. Prerequisites: Install the Lorex netHD app, available for iPhone on the

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Lorex netHD Plus App: Installation and setup for iPad (iOS)

You can use the Lorex netHD Plus app for iPad (iOS) to connect to your LNR200 Series NVR. Prerequisites: Ensure that you have setup a Dynamic Domain Name System...

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Lorex netHD Plus App: Playing back recorded video on iPad (iOS)

You can view your recorded video in the Lorex netHD Plus app on your iPad (iOS) using Playback mode. Prerequisites: Install the Lorex netHD Plus app, available for iPad on...

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Lorex netHD Stratus App: Installation and setup for Android

You can use the Lorex netHD Stratus app for Android to connect to your LNR300 Series NVR. REMINDER: There is a separate app for Android tablets, the Lorex netHD Stratus Plus...

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Lorex netHD Stratus App: Installation and setup for iPhone (iOS)

You can use the Lorex netHD Stratus app for iPhone (iOS) to connect to your LNR300 Series NVR. Prerequisite: Install the Lorex netHD Stratus app on your iPhone available on...

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Lorex netHD Stratus App: Playing back recorded video on Android

You can view your recorded video in the Lorex netHD Stratus app on your smartphone using Playback mode. Prerequisites: Install the Lorex netHD Stratus app, available for Android on the...

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Lorex netHD Stratus App: Playing back recorded video on iPhone (iOS)

You can view your recorded video in the Lorex netHD Stratus app on your iPhone (iOS) using Playback mode. Prerequisites: Install the Lorex netHD Stratus app, available for iPhone on...

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Lorex netHD Stratus App: Setting up remote access

You can use the Lorex netHD Stratus app on your smartphone or tablet to remotely access your DVR. The following instructions require you to access your system using the Lorex netHD...

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Lorex netHD Stratus Plus App: Installation and setup for iPad (iOS)

You can use the Lorex netHD Stratus Plus app for iPad (iOS) to connect to your LNR300 Series NVR. Prerequisite: Install the Lorex netHD Stratus app on your iPad available...

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Lorex netHD Stratus Plus App: Playing back recorded video on iPad (iOS)

You can view your recorded video in the Lorex netHD Stratus Plus app on your iPad (iOS) using Playback mode. Prerequisites: Install the Lorex netHD Stratus Plus app, available for...

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Lorex Secure / FLIR Secure App: Comparison with Lorex Cirrus and Lorex Cloud

Users with the Lorex Secure or FLIR Secure app may be directed to download the Lorex Cloud or Lorex Cirrus app to view your system remotely. Please refer to the comparisons below...

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Lorex Secure / FLIR Secure App: Configuring Night Vision mode

Your HD WiFi camera Night Vision mode is set to automatically activate as a default. During low / no light conditions, the camera's Infrared (IR) Cut Filter moves away from the...

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Lorex Secure / FLIR Secure App: Configuring recording resolution

You can change the resolution of your HD WiFi camera using the Lorex Secure / FLIR Secure app on your smartphone or tablet. Prerequisites: Install the Lorex Secure app, available...

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Lorex Secure / FLIR Secure App: Connecting to your HD WiFi camera

You can use the Lorex Secure / FLIR Secure app on your smartphone or tablet to connect to your HD WiFi camera. Prerequisites: Ensure that your smartphone or tablet is...

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Lorex Secure / FLIR Secure App: Creating and managing groups

The Lorex Secure / FLIR Secure app allows you to select cameras that are connected to your FLIR Secure account and group the cameras together with group names. Prerequisites: Install...

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Lorex Secure / FLIR Secure App: Enabling manual recording

You can enable manual recording on your HD WiFi camera using the Lorex Secure / FLIR Secure app. Prerequisites: Install the Lorex Secure app, available for Android on the

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Lorex Secure / FLIR Secure App: Enabling motion detection and using SmartZone

Your HD WiFi camera can be set to record when motion is detected by default. You will receive a push notification on your smartphone or tablet when your camera detects motion. You...

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Lorex Secure / FLIR Secure App: Enabling sound detection

Your HD WiFi camera will record video and send a notification to your smartphone or tablet if the volume of sound exceeds the specified sensitivity level. You can set up sound alerts...

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Lorex Secure / FLIR Secure App: Filtering events using the History screen

You can use the Lorex Secure / FLIR Secure app to filter different playback event types and view them. Prerequisites: Install the Lorex Secure app, available for Android on the...

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Lorex Secure / FLIR Secure App: Formatting the SD card

Your HD WiFi camera requires a microSD card (included) to save recorded video, images, and firmware update information. It does not require a microSD card for Live View, setup, and settings unrelated...

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Lorex Secure / FLIR Secure App: Guide to backing up cloud recordings

Cloud recordings and RapidRecaps created using the Lorex Secure or FLIR Secure app will no longer be accessible after August 15th, 2019. Follow the steps below to ensure that you have a...

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Lorex Secure / FLIR Secure App: Migrating to Lorex Cirrus

As a user of the Lorex Secure or FLIR Secure app, we will be moving you over to an updated app called Lorex Cirrus to ensure improved connectivity and reliability with your...

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Lorex Secure / FLIR Secure App: Migrating to Lorex Cloud

As a user of the Lorex Secure or FLIR Secure app, we will be moving you over to an updated app called Lorex Cloud to ensure improved connectivity and reliability with your...

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Lorex Secure / FLIR Secure App: Modifying the camera name

The Lorex Secure / FLIR Secure app for smartphones and tablets supports HD WiFi camera name changes through the app. Prerequisite: Install the Lorex Secure app, available for Android on...

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Lorex Secure / FLIR Secure App: Navigating the app

You can use the Lorex Secure / FLIR Secure app to add and view HD WiFi cameras remotely. Prerequisites: Install the Lorex Secure app, available for Android on the

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Lorex Secure / FLIR Secure App: Privacy mode

Privacy mode allows you to temporarily switch off your HD WiFi camera. For example, if your camera is inside your home, you might want the camera to stop recording while you are...

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Lorex Secure / FLIR Secure App: RapidRecap not working

RapidRecaps can be ordered through the Lorex Secure / FLIR Secure app or by using the FLIR Secure web portal. Recap videos summarize up to 12 hours of recorded video for rapid...

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Lorex Secure / FLIR Secure App: Removing an HD WiFi camera

You can remove your HD WiFi camera from your Lorex Secure / FLIR Secure app on your smartphone or tablet. Prerequisites: Install the Lorex Secure app, available for Android on...

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Lorex Secure / FLIR Secure App: Restoring to default settings

You can use the Lorex Secure / FLIR Secure app to restore your HD WiFi camera to default settings. Prerequisites: Install the Lorex Secure app, available for Android on the...

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Lorex Secure / FLIR Secure App: Taking a Snapshot

You can use the Lorex Secure / FLIR Secure app to take Snapshots from anywhere in the world. Once taken, you can then share them with family and friends on social media....

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Lorex Secure / FLIR Secure App: Talk feature

You can use the Lorex Secure / FLIR Secure app to transmit your voice through your HD WiFi camera using the microphone on your smartphone / tablet. This feature is particularly useful...

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Lorex Secure / FLIR Secure App: Using digital zoom

You can use your Lorex Secure / FLIR Secure app to digitally zoom in on the surveillance area while your HD WiFi camera is in Live View. Prerequisites: Install the...

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Lorex Secure / FLIR Secure App: Using High Dynamic Range (HDR)

High Dynamic Range (HDR) improves image clarity in high-contrast lighting, revealing details in extremely bright and dark areas of the image. For example, if your camera faces a doorway or window,...

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Lorex Secure / FLIR Secure App: Using History Mode and List View

You can view recordings in the Lorex Secure / FLIR Secure app. You can also share recordings with friends and family using social media sites. Prerequisites: Install the Lorex Secure...

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Lorex Secure / FLIR Secure App: Viewing a RapidRecap

A RapidRecap creates a video summary of all the motion events that your camera has detected during a set time period. The summary shows each occurrence of people and objects that passed...

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Mobile Apps: Blackberry

To identify the app for your DVR / NVR system, refer to the user manual or Quick Start Guide included with your product. Click here for downloads and documentation for your...

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Mobile Apps: Kindle Fire

Lorex products primarily support Android and iOS (Apple) smartphones and tablets, as well as PC and Mac computers. Kindle Fire is currently not supported.

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Mobile Apps: Microsoft Surface

Lorex products primarily support Android and iOS (Apple) smartphones and tablets, as well as PC and Mac computers. Microsoft Surface is not currently supported.

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Mobile Apps: Updating DVR / NVR firmware

Most current smartphones and tablets automatically update when they are connected to the Internet. We will not be releasing new firmware updates for discontinued products.

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Mobile Apps: Windows smartphone

Lorex products primarily support Android and iOS (Apple) smartphones and tablets, as well as PC and Mac computers. Windows Phones are not currently supported.

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Smart Home: Connect Lorex Cirrus devices to Amazon Alexa

Select products using the Lorex Cirrus app are compatible with voice commands through Amazon Alexa. Follow the steps below to connect your Lorex device to your Alexa environment. Prerequisites: IMPORTANT: Users...

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Smart Home: Connect Lorex Cirrus devices to Google Home

Select products using the Lorex Cirrus app are compatible with voice commands through Google Home. Follow the steps below to connect your Lorex device to your Google Home environment. Prerequisites: IMPORTANT:...

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Smart Home: Connect Lorex Home devices to Amazon Alexa

Select products using the Lorex Home app are compatible with voice commands through Amazon Alexa. Follow the steps below to connect your Lorex device to your Alexa environment. Prerequisites: IMPORTANT: Users...

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Smart Home: Connect Lorex Home devices to Google Home

Select products using the Lorex Home app are compatible with voice commands through Google Home. Follow the steps below to connect your Lorex device to your Google Home environment. Prerequisites: IMPORTANT:...

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Smart Home: Voice commands for Alexa

The following is a complete list of voice commands for Amazon Alexa. NOTE: Click here to determine if your Lorex device is compatible with voice commands using Alexa. Voice commands for...

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Smart Home: Voice commands for Google Assistant

The following is a complete list of voice commands for Google Assistant. NOTE: Click here to determine if your Lorex device is compatible with voice commands using Google Assistant. Voice commands...

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Smart Home: Voice commands for Google Chromecast

The following is a complete list of voice commands for Google Chromecast. NOTE: Click here to determine if your Lorex device is compatible with voice commands using Google Assistant. Voice commands...

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