N831 Series - 4K 8-Channel Wired Network Video Recorder​: Password Recovery

If you have forgotten your NVR password, this guide will help you recover it. There are two ways to reset your password: by answering security questions you set up during the initial setup or by using the Lorex Connect App on your phone.

If you set up security questions, you can answer them directly on the NVR to create a new password. If you did not set them up, or if you are having trouble answering them, you can reset the password using the Lorex Connect App.

NVR Security Question Method

If you’ve forgotten your NVR password, you can reset it using the security questions set up during the Lorex Setup Wizard.

1. Click the screen to open the Unlock Prompt.
2. Click Forgot Password at the bottom of the prompt to open the Password Recovery screen.

3. Answer the first security question you initially set up.
4. Enter and confirm your New Password.
5. Click OK. This password will apply to the system and all connected cameras.

6. If the first question is wrong, the system will prompt the next security questions.

• If you fail all questions and the NVR is connected to the Lorex Connect App, follow the steps in the next section Account Verification Using Lorex Connect App.
• If not connected to the app or network, contact Lorex Technical Support.

Account Verification Using Lorex Connect App

If the security questions fail or your NVR is connected to the app, reset the password through the Lorex Connect App.

1. Click the screen to open the Unlock Prompt.
2. Click Forgot Password to open the Password Recovery screen.

3. Change the password reset option to Account Verification Using Lorex Connect App.

4. Use the Lorex Connect App: Open the Lorex Connect App on your phone.
5. Tap the more options icon [•••] next to your NVR.

6. Go to Recorder Settings > Help > Reset Device Password.

7. Enter your Lorex Connect app account password and tap Okay.

8. Enter New Password on the NVR: On the NVR, enter and confirm your New Password.

9. Click Apply to save the new password. This password will apply to the system and all connected cameras.