Fusion Collection - Troubleshooting

The following are some of the most common issues and possible solutions about the Lorex Fusion.

I am getting duplicate notifications within the Lorex Home app

If you are getting duplicate notifications from the same Wi-Fi camera on the Lorex Home app, it is because the camera is connected to the app and the recorder, which is also connected to the app. In this case, the camera (as a standalone device) and the recorder (as a secuirty system) are both sending alerts to the app, giving you duplicate notifications.

To prevent getting duplicate notifications, we recommend that you disable the notification on your NVR.

To disable alerts from your NVR, please follow these steps:

Step 1. Launch the Lorex Home app.

Step 2. Select your NVR.

Step 3. Select the Channel (camera) you want to disable the notification.

Step 4. Disable Notification.

I am getting too many notifications

Disable notifications from your recorder, so you only receive notifications from the app.

On the Lorex Home app, please identify which alerts you want to be notified.

I forgot the password for my camera, how do I reset it?

If you have forgotten the password for your camera, the quick and easy way to resolve the issue is to perform a hard reset on your camera.

To perform a hard reset on your camera, please follow these steps:

Step 1. While connected to a power source, press and hold the reset button on the camera until you hear the reset chime.

Step 2. Find the camera on your Lorex Home app and remove it from the app.

Step 3. Set up the camera again as a new device.

How do I know what my camera password is?

It is the same password you use to set up the camera in the Lorex Home app.

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