FLIR Cloud Client Software: Modifying administrator username and password

When you first install your FLIR Cloud Client software, the username and password are set to defaults. Refer to your user manual for the default user name and password for your system. Click here for downloads and documentation for your product. Upon setup using the default user name and password, you will have full access to all of the features of FLIR Cloud Client and your connected DVR / NVR systems as the Administrator. It is recommended that you change the administrator user name and password for security purposes.


  • Download and install the FLIR Cloud Client software on your PC / Mac. Click here for more information on locating software downloads.

The following instructions require you to access your system using the FLIR Cloud Client software and a PC / Mac.

To change your administrator password:

  1. Launch the FLIR Cloud Client software on your computer. If prompted, enter your user name and password.

  2. Click the Account tab (FLIR Cloud Client: Account Tab) on the home page.

  3. Select the user from the list that you want to change, then click the Pencil icon (FLIR Cloud Client: Pencil Icon) to open the Modify User window.

    FLIR Cloud Cliend: Account Window

  4. Enter your new password and confirm.

  5. Click Save. A prompt confirms that your user information has been successfully modified.

    FLIR Cloud Client: Modify User Window

IMPORTANT: If you are unable to log in to your FLIR Cloud Client software due to a forgotten password, contact Technical Support for a password reset. For security, passwords cannot be reset using the online support system.