Buy Online or Call 1-888-425-6739 | 8:30 AM - 10 PM EST | 7 Days a Week

Error Message: Username Error

If you are receiving a Username Error message, this means that the username you are entering is incorrect or not associated with an active account in the system.

To troubleshoot a Username Error message:

  • Check to ensure that you have typed the correct username. Usernames are case sensitive.
  • It is possible that the administrator username has been changed. Check your records to verify if the username has been changed.
  • If you have not updated your username from the default system username, refer to your user manual to confirm the default username. Product downloads and documentation .

TIP: If you have tried the above steps and still cannot access your account, contact Technical Support to reset your username.