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Lorex Ping App: LNC camera not connecting to WiFi

LNC Series cameras come equipped with WiFi capabilities to allow them to connect to a smartphone or tablet using the Lorex Ping app. If you are unable to connect, try connecting the camera to the router using an Ethernet cable and setup the WiFi using the steps in the Quick Start Guide (included). Once completed disconnect the power and Ethernet cables from the camera. To locate your Quick Start Guide, click here for downloads and documentation for your product.

If you have followed the steps to connect to your LNC camera using the Lorex Ping app and you are unable to connect, there may be an issue with your IP settings or wireless router connection. Disconnect and reconnect both the Ethernet cable and power adapter to restart the camera. This will allow your camera to get a valid IP address from the router.

In addition to the troubleshooting steps mentioned above, there are also steps that you can take to ensure a strong and stable WiFi connection:

  • Check to ensure the router is in wireless "N" mode. Refer to your router user manual for more information.

    RECOMMENDED: Wireless "N" mode provides greater range than "A", "B", or "G", mode. If the router being used does not support "N" mode consider upgrading the router being used with the camera.

  • Keep as much distance as possible between the camera and other wireless devices. Cordless phones and other devices can decrease the signal strength of the WiFi signal.

  • If you have a dual band router, add your cameras to the 2.4 GHz band, and move computers, smartphones / tablets and other wireless devices in your home to the 5 GHz band. Refer to your router user manual for more information.

  • Extend the range of the WiFi network using a wireless access point, repeater, or WiFi extender.

  • Reduce WiFi signal interference by checking the position and signal strength of your router. Click here for tips on ensuring signal strength.

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