2K Pan-Tilt Outdoor Wi-Fi Security Camera - Troubleshooting

The following are some of the most common issues and troubleshooting tips for the 2K Pan-Tilt Outdoor Wi-Fi security camera (F461AQ)

General troubleshooting support

Many issues can be resolved with the following troubleshooting steps:

• Ensure the latest version of the required software/app is installed and has the most recent firmware (if applicable).
• If using client software or a mobile app, ensure your device meets the minimum system requirements.
• Ensure the Internet connection and speed meet the minimum requirements for the product.
• Check the power connection(s).
• Power cycle the product(s). To power cycle your product, please power off (if applicable) and disconnect the power source for approximately 30 seconds. Reconnect, and power on.

How to reset 2K Pan-Tilt Outdoor Wi-Fi security camera?

Ensure your camera is plugged in and powered ON throughout the reset process.

1. Locate the reset button located above the camera lens.
   The SD card slot and reset button are located above the lens. To find the button, turn the lens all the way down.

Do not damage the PTZ motor.

2. Press and hold the reset button for 10 seconds until the chime sounds. The status indicator should start flashing green indicating that the camera has been fully reset and is ready to pair to your mobile device.

Camera isn't connecting to the Wi-Fi network

If you do not hear a chime when you power ON the camera or if the status indicator is flashing red, then the camera may not be able to connect to your Wi-Fi network. Reboot your Wi-Fi OR perform the steps above to reset your device.

The camera image is not clear

• Check the camera lens for dirt, dust, and spiderwebs. Clean the lens with a soft, clean cloth.
• Remove the vinyl cover on the camera lens.

The audio function is not working

1. Launch the Lorex App.

2. From the Devices screen, tap a device thumbnail to start live view for a single camera.

3. Tap Talk to speak through your camera from your mobile device. Tap again to listen in.

How do I reset the password of my camera?

If you have forgotten the password for your camera, the quick and easy way to resolve the issue is to perform a hard reset on your camera OR perform the following steps:

1. Launch the Lorex App.

2. Tap icon above the channel thumbnail on the Devices screen.

3. Tap the thumbnail of your device on the Device Settings screen.

4. Tap Device Password.

5. Enter your old password and the new password.
   Note: Your password must be 8-32 characters in length, and must contain a combination of numbers, letters, and symbols.

6. Tap Save.

How do I reset the password of my Lorex App?

1. Launch the Lorex App.

2. Tap Settings tab.

3. Tap Account Settings.

4. Tap Log out.

5. Tap Forgot password? on the login screen and follow the in-app instructions.

OR

Re-install the app, and tap Forgot password? on the login screen and follow the in-app instructions.