ACCHM2 - Wi-Fi Chime : Troubleshooting

The following are some of the most common issues and troubleshooting tips for the Wi-Fi Chimebox[(ACCHM1).]()


How to reset the Wi-Fi Chimebox?

Ensure your Chimebox is plugged in and powered ON throughout the reset process.

  1. Locate the reset button located at the side of the Chimebox.

    Rest Hole

  2. Press and hold the reset button until you hear the audio prompts.


The status indicator is not flashing blue

If you don't hear a chime or if the status indicator is not flashing blue, then your phone is not connecting to the Wi-Fi Chime's hotspot. Reboot your Wi-Fi OR reset the Chimebox.


Why isn't the Chimebox connecting to my network?

  • Ensure your phone and the Chime are on a 2.4 GHz Wi-Fi connection.
  • Ensure your Video Doorbell and Chime have the latest firmware version in the device settings.