AP5V2000W-U Power Adapter: Troubleshooting Guide

This article addresses common troubleshooting issues regarding your AP5V2000W-U power adapter.

The USB cable doesn't fit in my camera

If your camera model is U471AA-E, U471AA-E -R, or F861, then you need to use the cable converter.

If your camera is not one of those types, and the cable still does not fit, check the Compatibility Chart to make sure your camera is compatible with your power adapter.

My camera is not charging

Make sure that your power adapter is installed properly:

• Ensure the power adapter is securely plugged into the outlet.
• Check the connection between the power adapter and the USB cable.
• Confirm the cable is properly connected to the cable converter (if applicable).
• Ensure the cable is firmly connected to the camera.
• Plug your camera into a different outlet to rule out power source issues.
• Ensure there is no dust or debris in the USB shield, cable converter end, power adapter port, or camera charging port.
• Ensure both the camera and power adapter are not too hot or cold, as extreme temperatures can affect charging.

I need to organize my USB cable

You can use the provided cable guides to attach your USB power cable to the wall.