How to Access Support in the Lorex Home App

Managing your Lorex security products has never been easier, thanks to the Lorex Home app. Whether you need help setting up a new camera, troubleshooting an issue, or accessing user manuals, the app provides comprehensive support at your fingertips. In this article, we'll guide you through the simple steps to access support directly within the Lorex Home app.

Step 1: Log in to the Lorex Home App Begin by opening the Lorex Home app on your smartphone or tablet. If you're not already logged in, enter your credentials to access your account. The Lorex Home app is available for both iOS and Android devices.

Step 2: Navigate to "Get Product Support" Once you're logged in, tap on the Settings icon, usually represented by a gear symbol, located in the bottom right corner of the app's home screen. This will open the settings menu where you can manage various aspects of your Lorex devices.

In the Settings menu, scroll down and tap on Get Product Support. This section of the app is your gateway to all the support resources available for your Lorex products.

Step 3: Select Your Product In the Support Center, you'll see a list of all your connected Lorex devices. Tap on the product you need help with. This will open a detailed support page tailored to your specific product.

Here, you can find:

• User Manuals: Download and view detailed manuals for your product.
• Troubleshooting Guides: Access step-by-step guides to resolve common issues.
• FAQs: Find answers to frequently asked questions about your device.
• Firmware Updates: Check for and install the latest firmware updates to keep your device functioning optimally.
• Contact Support: If you need further assistance, you can directly contact Lorex support from within the app.

Step 4: Explore Additional Resources In addition to product-specific support, the Support Center may also provide general resources, such as tips for optimizing your security system, videos, and articles on new features and best practices.