W463AQ Series - 2K Dual Lens Indoor Pan-Tilt Security Camera: Frequently Asked Questions (FAQs)

The following FAQ answers many of the general questions about the W463AQ Series 2K Dual Lens Indoor Pan-Tilt Security Camera.

For additional support, check out the installation guide or the troubleshooting guide.

General

How do I reset the camera?

The reset button is hidden just below the camera lens. To find it, gently tilt the lens upwards, and the button will reveal itself. It is designed to be out of sight when the camera is in its normal position, keeping it sleek and discreet.

1. Keep the camera powered on.
2. Gently rotate the pan-tilt camera upwards to reveal the hidden reset button.
3. Press and hold the reset button until you hear an audio prompt. Apply gentle pressure to avoid damage.
4. Look for the flashing green Smart Security Lighting to confirm the reset.

A solid or steady green light indicates that the camera has not been fully reset. You may need to repeat the process.

How do I disable Smart Security Lighting?

You can turn the Smart Security Lighting band on or off through the Lorex App.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Light Settings, then Smart Security Lighting Modes.
4. Uncheck the lighting mode so that nothing is selected and tap Save.

How do I disable the Call Button LED?

You can turn the LED light around the call button on or off through the Lorex App.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Toggle the switch to disable the Call Button LED.

How do I communicate through the camera?

You can communicate through the camera in the following ways:

1. Call Button: If you're near the camera, press the call button located at the bottom center. The LED light will indicate its status. This allows you to directly talk to anyone who has access to the camera, such as family members using the Lorex app.

2. 2-Way Talk in the Lorex App: From the Lorex app, you can tap the "Talk" button [] to start a conversation with anyone near the camera or in the home. This is perfect for checking in or giving instructions remotely.

3. Quick Responses in the Lorex App: In the Lorex app, you can tap the "Responses" button [] to play pre-recorded messages through the camera. This is perfect when you're busy, away, or simply prefer not to use the 2-Way Talk feature. It's a convenient way to interact without needing to speak in real-time.

What are the speaker's volume levels in decibels?

The speaker's volume levels range from 75 to 103 decibels, giving you control over the sound output:

• Level 1: 75 dB
• Level 2: 82 dB
• Level 3: 89 dB
• Level 4: 96 dB
• Level 5: 103 dB

How do I adjust the lower camera?

To adjust the lower camera, gently tilt it up or down by hand to set the desired angle. Be sure to apply light pressure to avoid any damage.

How does the camera's privacy mode work?

When you enable privacy mode in the Lorex app, the camera tilts downward, completely covering the lens to ensure full privacy. This also means the camera will stop recording video until privacy mode is disabled.

Can this camera detect people and pets?

Yes, the camera features person and pet detection, allowing it to differentiate between different types of movement.

What is the Auto-Tracking Feature?

The Auto-Tracking feature in the camera automatically follows and records moving objects in its view. When motion is detected, the top camera pans and tilts to keep the object centered, ensuring you capture all activity. However, if more than one object is present, the auto-tracking feature will not activate, as it is designed to focus on one object at a time. This feature is ideal for monitoring large areas and can be easily enabled in the Lorex app.

What is the 360° view capability?

The 360° view capability refers to the camera’s ability to pan and tilt to cover a wide area. The camera can pan 355° horizontally and tilt 75° vertically, allowing you to remotely adjust the camera’s angle to cover the entire space, ensuring no blind spots.

What storage options are available?

The camera offers flexible storage options, including MicroSD card storage and Lorex Cloud Storage. For an expanded security system, you can also connect the camera to a Lorex Fusion Recorder.

How do I insert or remove the MicroSD card from the camera?

The microSD card slot is hidden just below the camera lens. To find it, gently tilt the lens upwards, and the slot will reveal itself. It is designed to be out of sight when the camera is in its normal position, keeping it sleek and discreet.

1. If inserting, slide the MicroSD card into the slot (with the label side down) until it clicks into place.
2. If removing, push down gently on the MicroSD card. It will pop out and can then be removed.

What do the different Smart Security Lighting indicators mean?

The Smart Security Lighting indicators on the camera provide information about the current state of the camera, such as whether it is operating:

If your network connection fails, please follow these steps to reset the camera.

How do I call the camera using my Alexa?

To call your camera using Alexa, you need to use the name you set for the camera in the Lorex App. You can set or change this name by going into the camera's settings in the app. Make sure to choose a name that is easy to remember, like "Living Room Camera."

For example, if you named your camera "Living Room Camera," you would say, "Alexa, show the Living Room Camera." Using the model number or device ID will not work; you must use the name you assigned in the app.

To change your camera's name:

1. Open the Lorex App.
2. Tap the device settings icon [] next to the camera.
3. Tap Device Info, then Device Name
4. Enter the new name and tap Save.

Why is my camera not connecting to the Lorex app?

Your camera can be onboarded on a 2.4GHz network only.

Does my device support WPA2 or WPA3?

Your device supports Wi-Fi Protected Access 2 (WPA2) which is the industry standard security protocol for Wi-Fi networks. WPA2 offers security against unauthorized access and data interception and is supported by most Wi-Fi routers including those that support both WPA2 and WPA3. It employs Advanced Encryption Standard (AES), an encryption mechanism, which secures communication between your camera and Wi-Fi network to keep transmitted data confidential. For information on which devices support WPA2 and which devices support WPA3, please refer to “WPA2 and WPA3 Supportive Devices.”

Lorex App Settings

How do I pan & tilt the camera?

You can easily control the pan & tilt of Camera1 through the Lorex app and even set preset views for quick access.

1. Open the Lorex App.
2. Tap the live view of your camera.
3. Tap the Pan & Tilt icon [] to access the controls.
4. Use the up and down arrows to tilt the camera and the side arrows to pan around the area.

5. To set a Preset, pan and tilt to the desired view, tap Add , name your preset, and save it. You can create multiple presets for quick access to specific areas with just a tap.
6. Tap the Presets tab to see your saved views, and tap any preset to instantly pan and tilt the camera to that area. To rename or delete a preset, tap the Edit icon .

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How do I take a snapshot of the live video?

1. Open the Lorex App.
2. Tap the live view of your camera.
3. Tap the Snapshot button [] to capture a picture.

How do I manually record a video?

1. Open the Lorex App.
2. Tap the live view of your camera.
3. Tap the Record Video button [] to start or stop recording.

How do I use 2-Way Talk?

1. Open the Lorex App.
2. Tap the live view of your camera.
3. Tap the Talk button [] to speak through the camera.

How do I manually enable the siren?

1. Open the Lorex App.
2. Tap the live view of your camera.
3. Tap the Siren button [] to start or stop the siren.

How do I use Quick Responses?

The Quick Responses are pre-recorded messages that the camera can play for you when you are not available to speak.

1. Open the Lorex App.
2. Tap the live view of your camera.
3. Tap the Response button [] and choose from one of the pre-recorded messages.

How do I enable Privacy Mode?

When you enable Privacy Mode in the Lorex app, the camera tilts downward, completely covering the lens to ensure full privacy. This also means the camera will stop recording video until privacy mode is disabled.

1. Open the Lorex App.
2. Tap the live view of your camera.
3. Tap the Privacy Mode button [].

How do I enable and set up person detection and animal detection on the camera?

Setup the camera to detect and track motion, with the ability to focus on specific areas or types of movement.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Motion Detection Settings, then select the camera you want to adjust (e.g., "Camera1" or "Camera2").

4. Toggle the switch to enable Motion Detection, Person Detection. and/or Animal Detection.
5. To have the camera automatically track a moving object, toggle the switch to enable Auto-Tracking.
6. Adjust Motion Sensitivity to set how sensitive the camera is to motion, from 1 (low sensitivity) to 5 (high sensitivity). Higher sensitivity will detect smaller movements but may result in more notifications. Tap Save when done.

7. Use Motion Zones to customize areas in the camera’s view where motion detection will be active. You can create separate zones for General Motion Zone, Person Motion Zone, and Animal Motion Zone.

To Draw a Motion Zone:

1. Tap the anchor points at the corners of the motion zone box and drag them to create the desired area.
2. You can resize or move the box to adjust the zone as needed.
3. Use the buttons below to manage your motion zones:

• Clear: Remove all motion zones.
• Reset: Reset the zone to the default settings.
• Add: Create another motion zone.

• Delete: Remove the selected motion zone.

How do I enable and set up sound detection on the camera?

You can set your camera to record video and send notifications whenever sound is detected at or above a specific volume level.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Sound Detection Settings.
4. Toggle the switch to enable Sound Detection.

5. Tap Sound Sensitivity to adjust the sensitivity level, from 50dB (lowest) to 90dB (highest), then tap Save.
6. To have the camera automatically pan toward the direction of the detected sound, toggle the switch to enable Sound-Activated Panning.

How do I change the color of the Smart Security Lighting?

The Smart Security Lighting band is a glowing light that wraps around the bottom of the camera. You can customize its color and lighting modes for different situations.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Light Settings, then Smart Security Lighting Modes.
4. Choose the mode you want:

• Working Mode: A solid light that stays on.
• Party Mode: Lights cycle through different colors.
• Panic Mode: Lights flash orange.
• Custom Mode: Set your own colors and schedule to fit your needs.

In Custom Mode:

1. Tap Custom Mode to rename it.
2. Select the day you want to customize.
3. Set a schedule for when the custom lighting should activate.
4. Tap Light Color to choose a color or use the rainbow slider to pick a custom color, then tap Save.
5. Choose Solid or Flashing for the Light mode, then tap Save.
6. Adjust the Light brightness from 1 (lowest) to 5 (highest).
7. Tap +Add Schedule to set another custom color for the same day.

This allows you to tailor your lighting for different needs, whether it's for security, ambiance, or fun!

How do I enable the Smart Security Lighting for person and animal detection?

The Smart Security Lighting band is a glowing light that wraps around the bottom of the camera. It can be customized to change colors when motion is detected, with different colors for person or animal detection. This feature provides an instant visual alert and enhances security by letting you know what’s happening around your camera at a glance.

1. Open the Lorex App.
2. Tap the device settings icon [] next to the camera.
3. Tap Light Settings, then Activate Light on Smart Motion.
4. Enable Person Detection and Animal Detection.

5. Tap Light Color to choose a color or use the rainbow slider to pick a custom color, then tap Save.

6. Choose between Solid or Flashing under Light Mode, then tap Save.
7. Adjust the Light brightness level from 1 (lowest) to 5 (highest).
8. Set the Light duration to decide how long the light stays on after motion is detected.
9. Tap Light schedule to set specific times for the light to activate on person or animal detection.
10. Tap Save to apply your settings.

How do I enable the siren to automatically turn on for person and animal detection?

You can set the siren to automatically sound when a person, animal, or both are detected. You can also customize the schedule for when the siren goes off.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Enable Person Detection Siren or Animal Detection Siren (or both). Choose the type of siren from the available Response Message list, then tap Save.

4. To set a schedule, tap Edit Schedule. Select the days (Sun-Sat) and set the start and end times for when the siren should be active, then tap Save.

This will automatically trigger the siren based on your detection and schedule preferences.

How do I create custom Quick Responses?

In addition to using pre-recorded Quick Responses, you can also create your own custom messages.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Quick Responses.
4. Tap the [+] icon in the top right to add a new message.

5. Press and hold the record button to record your message, then release to stop recording. Tap the play button to listen to listen, or tap the delete button to re-record it. When satisfied, tap Next.

6. Name your Quick Response and tap Save.
7. If you want the message to repeat, you can use the Quick Responses Cycle option to choose how many times it repeats, then tap Save.

How do I enable Auto-Tracking?

Auto-Tracking works with Camera1, which is the camera that pans and tilts to follow movement.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Motion Detection Settings, then select the camera you want to adjust (e.g., "Camera1" or "Camera2").
4. Toggle the switch to enable Motion Detection, Person Detection. and/or Animal Detection.
5. To have the camera automatically track a moving object, toggle the switch to enable Auto-Tracking.

How do I adjust notifications settings?

Adjusting notification settings lets you control when and how you receive alerts, ensuring timely and relevant updates without unnecessary alerts.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Notifications.
4. Toggle the switch to enable Alert Notifications.
5. Tap Notification Schedule to set specific times during the day to receive notifications, then tap Save.
6. To include a thumbnail image with your notifications, toggle the switch to enable Alert and Event Thumbnails.
7. If you want to be notified when the camera goes offline, toggle the switch to enable Offline Notifications.

How do I control the volume for the camera's speaker or microphone?

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Sound Settings, then choose either Speaker Volume or Microphone Volume.
4. Adjust the volume level from 0 (mute) to 5 (highest), then tap Save.

How do I enable HDR (High Dynamic Range)?

HDR optomizes video picture in high-contrast conditions, such as areas with too much or too little light. You can enable HDR for each camera individually.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Video Settings, then select the camera you want to adjust (e.g., "Camera1" or "Camera2").
4. Toggle the switch to enable HDR (High Dynamic Range).

How do I change the video quality?

You can adjust the camera’s video quality between 2K for sharper, higher-resolution footage or 1080p to conserve data and storage space. This setting impacts both live viewing and recorded videos.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Video Settings, then select the camera you want to adjust (e.g., "Camera1" or "Camera2").
4. Tap Video Quality, then choose between High (2K) or Medium (1080p), and tap Save.

How do I change the live video streaming quality?

The live video streaming quality determines whether the video is displayed in High Definition (HD) or Standard Definition (SD). HD offers clearer, more detailed video but may use more data or require a stronger connection, while SD uses less data and is better for slower connections.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Local Recording Settings.
4. Tap Stream Setting, then choose between High Definition or Standard Definition, and tap Save.

How do I enable continuous recording?

If you prefer continuous recording, which captures footage 24/7, you can switch to that option.

Keep in mind, continuous recording will fill up your microSD card memory faster.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Local Recording Settings.
4. Toggle the switch to enable Continuous Recording.

How do I disable local recording?

This will stop the camera from saving video footage locally onto the microSD card.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Local Recording Settings.
4. Toggle the switch to disable Local Recording.

How do I format the microSD card?

⚠ Note: Formatting the storage will delete all existing footage. Be sure to save any important videos elsewhere before formatting.

If the device storage is full:

1. Open the Lorex App.
2. Tap the device settings button [] next to the camera.
3. Tap Device Storage.
4. Tap the full > arrow.
5. Select Formatting Storage to erase all data and free up space for new recordings.

How do I disable audio recording?

It's illegal to record audio without permission in certain jurisdictions, so it's important to check your local laws. If audio recording is not allowed, you should turn off this feature to stay compliant. When you disable audio recording, the camera will only capture video, and no sound will be included.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Toggle the switch to disable Audio Recording.

How do I share access to the camera?

With the Shared Users feature in the Lorex app, you can give others access to your camera, and you control what they can do. The person must already have a Lorex app account to be added.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Shared Users and then the Add Shared User button.

4. Enter the email address of the user.
5. Set the permissions you want them to have, then tap Confirm.
6. The user will get an email to accept the invite and gain access to your camera.

How do I connect the camera to a different Wi-Fi network?

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Wireless Network.
4. Choose the new network, enter the password, and tap Save.

How do I rotate the camera's image?

If you have installed the camera on the ceiling, you can rotate the image to 180° to ensure it displays upright.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Scroll down and toggle the switch to enable Image Rotation. This will flip the image 180°.

How do I keep the camera recording in color at all times?

Auto Night Vision automatically switches your camera to black and white when there is not enough light for clear color recording. If you turn off Auto Night Vision, the camera will stay in color mode at all times, even in low light, which may affect visibility.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Toggle the switch to disable Auto Night Vision.

How do I change the camera's time zone?

The Time Zone on a camera determines the time that is displayed on recorded footage and live views. Setting the correct time zone ensures that the timestamps on your video match your local time, which is important for accurate monitoring and reviewing events.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Time Zone to select your local time zone from the list.
4. If applicable, enable or disable Daylight Savings Time, and set the start and end dates.
5. Tap Date Format if you want to adjust how the date appears on your footage.

How do I change the camera's password?

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Tap Device Info, then Device Password.
4. Enter your old password, your new password, then tap Save.

How do I reboot the camera?

Rebooting a camera simply restarts it without changing any of your settings. This can help resolve temporary issues, such as connectivity problems or minor glitches, by giving the camera a fresh start.

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Scroll down and tap Reboot Device. Confirm your choice, and the camera will restart.

How do I remove the camera from my account?

1. Open the Lorex App.
2. Tap the settings icon [] next to the camera.
3. Scroll down and tap Remove Device. Confirm your choice to complete the removal.

Camera Setup

Where can I download the Lorex app?

Download the Lorex App from the App Store or Google Play Store

Where do I place the camera?

• Identify the area you want to monitor and place the camera close to it.
• Avoid placing the camera behind obstructions like furniture or plants.
• Choose well-lit spots and avoid pointing the camera at direct light sources to prevent glare.
• Position the camera centrally to maximize pan-tilt coverage and preset key views.
• Place the call button within easy reach in common areas.
• Ensure the camera is near a power outlet for easy connection.

How do I install the camera?

For step-by-step instructions, refer to the Installation Guide. It provides all the details you need for a smooth setup, including mounting options and how to connect the camera to power and the Lorex app.

What are the compatible SD cards?

Refer to the article "Compatible SD Cards and Storage Sizes" for more information.