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Remote Viewing: Cannot connect to DVR / NVR after changing ISP

When you change your Internet service provider (ISP) and use a new router, you will have to reconfigure remote access settings. The DVR / NVR will require a new IP address assigned to the device ID.

To assign a new IP address to your DVR / NVR:

  1. Connect your DVR / NVR to the new router using an Ethernet cable.
  2. Power cycle your DVR / NVR. To power cycle, power it off (if applicable) and disconnect the power source for approximately 30 seconds. Reconnect, and power up the DVR / NVR.

Your DVR / NVR will obtain a new IP address so that it is communicating with the network. Once you have restarted your system, remote connect to the DVR / NVR.

If you were using port forwarding rules with you DVR / NVR system, it will also need to be updated. The rules assigned to the old router are not configured on the new router. Check the following:

  • If the DVR / NVR was set to Dynamic Host Configuration Protocol (DHCP) reservation on your old router, power cycle your DVR / NVR system so that it receives an IP address from your new router.
  • If your system was set up with a static IP address, change it to a DCHP reservation in the Network menu of your DVR / NVR.

Set your port forwarding rules in the new router and set up either a DHCP or static IP address on your DVR / NVR to ensure your port forwarding rules stay valid.

Click here for instructions on how to set up port forwarding.
Click here for more information on the differences between DCHP and static IP addresses.

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