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IP Cameras: No connection after router / modem change

If you have recently changed your network router and your IP cameras are not connecting, check the IP settings in either your camera or your connected DVR / NVR.

To reset the IP settings:

  • To power cycle your IP camera, please power off and disconnect the power source for approximately 30 seconds. Reconnect, and power on the IP camera.
  • If the camera does not connect, try a different power source.

If you set static IP addresses on the camera(s) and they are not connecting, restore the camera(s) to default settings.

REMINDER: Refer to your user manual for model specific locations of the Restore button. Click here for downloads and documentation for your product.

To restore your camera(s) to default settings:

  1. Connect the camera to your DVR / NVR with an Ethernet cable to the PoE ports.

  2. Press and hold the Restore button on your camera.

  3. While holding the Restore button, disconnect the Ethernet cable, and then reconnect the Ethernet cable. Continue to hold the Restore button for 15 seconds.

    REMINDER: Restoring to default settings will restore all default image, password, and network settings for your IP camera(s).

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