Internet: Connecting FLIR FX camera to a different router

To connect your FLIR FX camera through the FLIR Cloud, or the FLIR FX app, you will need a stable WiFi connection. There are some general tips that you should consider when changing your router:

IMPORTANT: FLIR FX cameras only support 2.4 GHz WiFi networks using the 802.11 b/g/n standards. The FLIR FX camera will not connect to a 5 GHz WiFi network.

• To simplify the transition between two routers, consider using the same service set identifier (SSID) and password that was used on the previous / existing router. Refer to your router user manual for details.
  • When using this method, set up the new router, then power off the previous / existing router.
  • Reboot your cameras and recorder to automatically connect to the new router.
• Check your router's user manual for help on how to setup a Dynamic Host Configuration Protocol (DHCP) reservation or a similar feature (if supported) for your FLIR FX cameras.
• Check that you are running the latest available firmware for the new router.
• Check with your router manufacturer on the throughput speed of your router. Ensure the new router throughput speed is adequate for supporting multiple cameras.

If you experience issues when connecting to a new router, restore your camera to default settings and try connecting to the WiFi network again.

To restore your FLIR FX camera:

1. Hold the REC button () and the WiFi button () on the camera at the same time.
2. Release when you hear three beeps.
3. The message Your camera has been reset will display in the app.
4. Enter a name and password for your camera and select your WiFi network again.