For a password reset on your device, contact Technical Support. For security purposes, passwords cannot be reset using the online support system.
Before contacting technical support, you will need to provide the following information:
- Your device ID
- Your device model number
- The date on the system
The Info window for your DVR / NVR system displays system information such as the IP address, MAC address, device ID, device model, and firmware version. You can access this screen through your PC / Mac client software or DVR / NVR menu.
To access your device information:
Turn on your Lorex system.
Note the date on the top right of your screen.
NOTE: If you have previously disabled the date, some systems will display it after a few password attempts.
- Press the Enter button or Info button located on your device.
If you cannot find these buttons, then proceed with the following steps:
Click left to reveal the quick menu.
Go to Info.
- Note the Device ID and the Device Model Number.
To modify your password:
- Call Technical Support for the reset password.
NOTE: The reset password is valid for 24 hours.
Login to your system using the reset password.
In the Main Menu, press Account.
Press the Modify icon.
In the Modify User settings, turn on Modify Password.
In the Old Password field, enter the reset password.
Enter your new account password.
Re-enter your new account password.
This password will be used to connect to your system from now on.
Record your password and store it in a secure place.