Verify your camera model and perform troubleshooting procedures as per your camera.
W261AQ Series, W261AS Series, W281AA, W82CA Series
These are the common issues associated with the following models - W261AS, W261AQ, W281AA.
Issues with setting up the camera
Make sure your mobile device and the camera are within range of your Wi-Fi router.
Make sure the LED indicator on the camera is flashing green before beginning to set up (see image below).
The picture is not clear
Check the camera lens for dirt, dust, and spiderwebs. Clean the lens with a soft, clean cloth.
Remove the vinyl cover on the camera lens.
Ensure the audio function on the camera is turned on.
Ensure audio is turned up on the viewing device.
Person detection not working
- Ensure you have enabled Person Detection in the Device Settings screen of the Lorex Home app. To enable Person Detection, launch the Lorex Home app > tap Settings > Detection Settings > turn on Motion Detection > turn on Person Detection.
The following is the most common issue our users encounter with W261AQ Series.
The camera stuck downwards
- Turn off Privacy Mode in Device Settings on the Lorex Home app. To turn off Privacy Mode, launch the Lorex Home app > tap Settings > Privacy Mode > slide the button to Off.
Warning: Unplug the camera before turning the lens up and down. Moving the lens manually with power on will damage the PTZ motor.
W281AA / W282CA Series
Below is the most common issue our users encounter with W281AA / W282CA Series.
Too many push notifications
Here is how to streamline your Notifications.
Enable or disable Notifications
You have the option to turn off all Notifications altogether.
To turn off all Notifications, launch the Lorex Home app > tap Settings > Notifications > toggle the Notification button to Off.
Enable or disable Motion Detection
Aside from Person and Vehicle Detections, the W281AA Series can detect all other motions (e.g., moving tree branches caused by wind).
To enable or disable Motion Detection, launch the Lorex Home app > tap Settings > Detection Settings > then toggle the Motion Detection button to your preference (left is Off, right is On). This will disable all motion detections.
Enable or disable Person Detection
With the W281AA you can enable or disable Person Detection.
To enable or disable Person Detection, launch the Lorex Hope app > tap Settings > Detection Settings > toggle the Motion Detection button to On > tap Smart Detection > then toggle the Person Detection button to On or Off.
Enable or disable Vehicle Detection
The W281AA can detect vehicles.
To enable or disable Vehicle Detection, launch the Lorex Home app > tap Settings > Detection Settings > toggle the Motion Detection button to On > tap Smart Detection > then toggle the Vehicle Detection button to On or Off.