Lorex Home Center - Frequently asked questions

The following frequently asked questions (FAQs) provide more information about the Lorex Home Center.


The camera/doorbell on the Lorex Home Center is offline, but the LED indicator on the camera/doorbell is solid green or blue.

Step 1. Go to Home Screen, then tap Device Management.

Step 2. Identify the device that is offline on the Lorex Home Center, then next to the device's thumbnail tap More (...), then tap Remove Device to disconnect the device from the Lorex Home Center.

Step 3. On the disconnected device, press the reset button for 10 seconds to perform a hard reset on the unit. You will hear an audible chime once reset is successful.

Step 4. Connect the device again to the Lorex Home Center.


How to set the Lorex Home Center to Offline Mode?

NOTE: In Offline Mode, you can still view your camera, and your sensors remain functional, but you cannot see your devices remotely from the Lorex Home app and you will not get device update notices.

Step 1. Go to Home Screen > Device Settings > Network Settings.

Network

Step 2. Tap Wi-Fi Network, then toggle the button to Off.

Wi-Fi

Step 3. Tap Wired Network, then toggle the button to Off.

Wired

NOTE: To bring the Lorex Home Center back online, simply turn one or both of the settings above to ON.


How to enable or disable Face Unlock or Passcode?

Step 1. Go to Home Screen > Device Settings > Security Settings.

Security Settings

Step 2. Turn On or Off Require passcode to unlock or Face Unlock.

Passcode

NOTE: Using the camera cover to hide the lens will not turn off the feature. It will simply prevent video capturing for the Face Unlock feature.


How to turn off notification sound or chime?

Option A

Step 1. Unlock the Lorex Home Center and go to Home Screen.

Home

Step 2. Swipe down to open the Drop-down Menu.

Swipe Down

Step 3. You can mute the Sound or enable Do not disturb.

Sound

Option B

Step 1. Go to Home Screen > Device Settings > Sounds

Sounds

Step 2. In the Siren Tone, select None.

None


How to turn On or Off camera or sensor notifications?

Option A - Turn On of Off individual notifications

Step 1. On the Home Screen, tap the Bell icon to open Local Notifications menu.

Local Notifications

Step 2. Turn On or Off the specific device's notification, then tap Save.

Device Notifications

Option B - Turn On or Off all notifications

Step 1. Unlock the Lorex Home Center and go to Home Screen.

Home

Step 2. Swipe down to open the Drop-down Menu.

Swipe Down

Step 3. Tap the Do not disturb icon to enable it.

Do not disturb


How to enable or disable privacy mode?

Option A - Enable or disable privacy mode on selected device.

Step 1. On the Home Screen, tap the camera's Live View.

Privacy Mode

Step 2. At the bottom of the page, tap the Privacy Mode button to turn it On or Off.

Privacy Mode

Option B - Enable or disable privacy mode on all devices.

Step 1. Unlock the Lorex Home Center and go to Home Screen.

Home

Step 2. Swipe down to open the Drop-down Menu.

Swipe Down

Step 3. Tap Privacy Mode button to enable or disable it.

Privacy Mode


How to enable or disable the Lorex Voice Assistant?

At the top of the device, locate the microphone button. Turning the microphone On or Off will enable or disable offline voice command.

Microphone


Will the Lorex Voice Assistant upload my voice commands to the cloud or the internet?

No.

The Lorex Voice Assistant processes your voice commands locally on the device and no voice data leaves the device. Lorex will not upload your voice commands to the cloud or the internet.


How to use the Lorex Home Center as a Bluetooth speaker?

Step 1. Open your smartphone's Bluetooth setting, then tap Lorex Home Center to initiate the pairing.

Step 2. On the Lorex Home Center, you will see a 6-digit pairing code. Tap Pair to proceed.

Step 3. On your smartphone, tap Pair to confirm.

Congratulations! You can now use the Lorex Home Center as a Bluetooth speaker.


How to use the Smart Filter to find events quickly?

Step 1. On the Home Screen, tap Events.

Events

Step 2. Then, on the Events setting, tap Filter.

Filter

Step 3. Configure the Smart Filter to quickly find an event: Date, Type, Device, and Time.

Then, tap Show Results to find the events.

Configure

You're done.


How to live view multiple cameras on the Lorex Home Center?

Step 1. On the Home Screen, tap Play All to open multiple live views.

Play All

Step 2. Select (check) the cameras you wish to live view.

Then, tap Play.

NOTE: You can live view up to 4 cameras at the same time.

Multi Channel View


How to back up files?

Step 1. Insert a USB Flash drive at the back of the device.

Step 2. On the Home Screen, tap the Live View of the camera you wish to back up files from.

Live View

Then, tap Playback at the bottom right corner of the screen.

Playback

Step 3. Tap the Filter icon to open the calendar. NOTE: Dates with recordings are marked with red dots.

Filter

Step 4. Tap Date and select the type recordings (Alerts, Motion, Person, Vehicle, or Sound), then tap Show Results.

Date

Step 5. Select the Hours and Minutes by sliding the Timeline.

Date

Step 6. Tap the Video icon to record a video or tap the Camera icon to take a snapshot.

Tap Video

Step 7. Go back to Home Screen > Photos > Snapshots and Recordings, then select your recordings or snapshots from the files.

Snapshots

Step 8. Tap the Edit icon to select your recording or snapshot and tap Export.

Date

Congratulations! You have successfully exported a file.


How to import pictures?

Step 1. Insert a USB Flash drive containing your images at the back of the Lorex Home Center.

Step 2. Go to Home Screen > Photos > USB.

USB

Step 3. Tap the Edit icon, then select the Photo you want to get imported to the Lorex Home Center.

Photo

Step 4. Then, tap Import.

Import

Congratulations! You have successfully imported a photo.


How to set an image as a screensaver?

Step 1. Go to Home Screen > Photos > Screensavers.

Home

Step 2. Select a Photo you want to use as a screensaver and tap More, then tap Set as screensaver.

You’re done.


How to reset the Lorex Home Center?

Option A

Step 1. Go to Home Screen > Device Settings > Restore to Factory Settings.

Factory Settings

Step 2. Tap Restore to Factory Settings to proceed.

Warning

Step 3. Tap Yes to start the reset.

Warning

NOTE: After the reset, you will hear an audible chime. Set up the Lorex Home Center as a new device.

Option B

Step 1. At the back of the device, press the Reset button for 5 seconds.

Reset

Step 2. Tap Restore to Factory Settings to proceed.

Warning

Step 3. Tap Yes to start the reset.

Warning

NOTE: After the reset, you will hear an audible chime. Set up the Lorex Home Center as a new device.


Can my Wi-Fi camera and the Lorex Home Center keep the same recording?

Your Wi-Fi camera must have a microSD card inserted into it to save a recording. Likewise, the Lorex Home Center must have a microSD card or SSD inserted into it to save the same recording.

Therefore, if both the Wi-Fi camera and the Lorex Home Center have a microSD card or SSD inserted into each of them, then both devices will save a copy of the same recording.


What is the minimum and maximum storage capacity of the Lorex Home Center?

The Lorex Home Center can accommodate a minimum of 32GB microSD card and a maximum of 256GB microSD card or 1TB M2 Type SSD.


How to upgrade to the latest firmware version?

IMPORTANT: Make sure the Lorex Home Center is connected to the internet.

Step 1. Go to Home Screen > Device Settings > Device Info.

Device Info

Step 2. Under Device Info, tap Software Version.

Software Version

Step 3. Tap Update Now.

Update Now


How many Wi-Fi cameras can I add to the Lorex Home Center?

The Lorex Home Center supports up to 8 cameras at 1080p or 4 cameras at 2K.


How many cameras can I simultaneously live view?

The Lorex Home Center supports live viewing of up to 4 cameras at the same time.


How many sensors can I add to the Lorex Home Center?

The Lorex Home Center supports up to 32 sensors.


How to change from different connection modes?

Option A - Wired

Wired

Tap the wired icon and connect the Lorex Home Center to your home router using the provided Ethernet cable. The Lorex Home Center must be placed near your home router and positioned centrally relative to the different Lorex devices.

Option B - Wireless

Wireless

Tap the wireless icon, select your Wi-Fi network from the list, then enter the Wi-Fi password to connect. The Lorex Home Center can be placed wherever there is an excellent connection to your home router and positioned centrally relative to the different Lorex devices.

NOTE: Requires a dual-band router (2.4GHz/5GHz) with a 5GHz Wi-Fi network enabled.

Option C - Offline

Offline

Tap the offline icon to setup through a direct connection. The Lorex Home Center can work offline, and no internet connection is required to operate it or connect it to different Lorex devices. Central placement is essential for the Lorex devices to communicate directly with the Lorex Home Center. You will not be able to use the Lorex Home app to access the Lorex Home Center remotely and will not receive automatic update notifications.


How to configure the screensaver settings?

Step 1. Go to Home Screen > Device Settings > Screen Saver Settings.

Screen Saver

Step 2. Configure the screensaver according to your preferences.

Configure


Is the Lorex Home Center compatible with Alexa and Google Assistant?

No.

The Lorex Home Center is not compatible with Alexa and Google Assistant.


How to check the supported voice commands?

Step 1. Go to Home Screen, then tap Voice Prompts.

Voice Prompts

Step 2. Under Voice Prompts, select a feature to reveal the supported voice commands.

Voice Prompts

In this example, I am showing the supported commands for Live View.

Voice Prompts

Was This Content Helpful?