Lorex Smart Home Security Center - Troubleshooting

The following are some common issues and troubleshooting tips for the Lorex Smart Home Security Center (LSHSC [L871T8]).


The camera/doorbell on the LSHSC is offline, but the LED indicator on the camera/doorbell is solid green or blue.

  1. Go to Home Screen, then tap Device Management.

  2. Identify the device that is offline on the LSHSC, then next to the device's thumbnail tap More (...), then tap Remove Device to disconnect the device from the LSHSC.

  3. On the disconnected device, press the reset button for 10 seconds to perform a hard reset on the unit. You will hear an audible chime once reset is successful.

  4. Connect the device again to the LSHSC.


How do I reset the LSHSC?

Option A

  1. Go to Home Screen > Device Settings > Restore to Factory Settings.

    Factory Settings

  2. Tap Restore to Factory Settings to proceed.

    Warning

  3. Tap Yes to start the reset.

    Warning

Note: After the reset, you will hear an audible chime. Set up the Lorex Home Center as a new device.

Option B

  1. At the back of the device, press the Reset button for 5 seconds.

    Reset

  2. Tap Restore to Factory Settings to proceed.

    Warning

  3. Tap Yes to start the reset.

    Warning

Note: After the reset, you will hear an audible chime. Set up the Lorex Smart Home Security Center as a new device.

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