LK100 Bluetooth Deadbolt Smart Lock: Troubleshooting

The following article provides some troubleshooting tips for using your Bluetooth Deadbolt Smart Lock.

1. I cannot tap "Start" on the "Add Lock" step when adding my Bluetooth Deadbolt Smart Lock from the mobile app. What can I do?

Turn on Bluetooth from your mobile setting.

2. There is not any response after tapping “Start” on mobile app.

There are two possible reasons and solutions:

• Your Bluetooth Deadbolt Smart Lock has not entered the programming mode successfully. From the back side of your Bluetooth Deadbolt Smart Lock (facing inside your home), slide the battery cover up, and then press the button labelled "SET" to enter the programming mode.
• Your Bluetooth Deadbolt Smart Lock is out of Bluetooth range. Ensure your mobile phone is within 16 ft / 5 m of your Bluetooth Deadbolt Smart Lock.

3. I can’t scan the lock’s QR code successfully. What can I do?

There are three possible reasons:

• Check & remove stains on QR code.
• QR code is damaged. Consult Lorex customer service for resolution.
• The lock has been added or paired by the owner. To get lock access, you shall request OWNER to “Add User” for you. Another way is to have factory reset and scan QR code again (Note: all the saved data will be lost).

4. I cannot lock or unlock my Bluetooth Deadbolt Smart Lock from the mobile app.

• • Check to see if your mobile's Bluetooth is turned on.
• • Ensure your Bluetooth Deadbolt Smart Lock is within Bluetooth range.
• • Your Bluetooth Deadbolt Smart Lock may have low battery power. Replace the batteries.

5. I cannot see my Bluetooth Deadbolt Smart Lock's settings on the mobile app.

You are in “User” role. If you need to configure settings, request the lock’s owner or the person who was assigned as “Manager” to update your user role from “User” to “Manager”.

For more information on using your Bluetooth Deadbolt Smart Lock, be sure to check out the Frequently Asked Questions.