C221NA Series - 1080p HD Wired Bullet Camera: Troubleshooting Guide

The following article provides some troubleshooting tips for your C221NA 1080p HD Wired Bullet Camera.

No picture/signal

• The cameras are only compatible with certain Lorex HD DVRs. For the full list of compatible recorders, visit lorex.com/compatibility.
• Ensure your TV or monitor is on the correct input channel. Common terms for input channels: INPUT, AV CHANNEL, LINE1, LINE2, AUX.
• Ensure your DVR is properly connected to your TV or monitor.
• Ensure connections are properly connected.
• Ensure the camera power supply is plugged in.
• Ensure that you only use the included power cable.

Picture is too bright

• Ensure your camera isn’t pointed directly at a source of light (e.g., sun or spot light).
• Check the brightness settings of the DVR and monitor.
• Move your camera to a different location.

Picture is too dark

• Check the brightness and contrast settings of the DVR and monitor.

Night vision is not working

• The night vision activates when light levels drop. The area may have too much light.

Picture is not clear

• Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth.
• Make sure that the cable run is within the limitations.

Bright spot in video when viewing camera at night

• Night vision reflects when pointing a camera through a window. Move the camera to a different location.

Need to access footage from my phone

To view the camera’s footage from your phone, ensure that your DVR is connected to your home router (internet). Ensure that the cameras are properly connected to the DVR so that you can seamlessly view both live and recorded footage. Next, remotely access the footage using the DVR’s compatible app. Follow the DVR’s guide to download the app and add the security system to your account.

Need to reduce false alerts

First, manage notifications by scheduling them or snoozing alerts in the app’s or DVR’s settings. Then, optimize the camera’s performance by fine-tuning person and vehicle detection settings and drawing motion zones to receive alerts only for motion detected within those designated areas.

Need to setup Person and Vehicle Detection

Go to the DVR’s settings for Events > Event Settings > Motion Detection > Smart Motion Detection. Enable ‘Person’ and ‘Vehicle’ detection, draw motion zones to create designated areas for detection, and choose how the system will react to detection events. For detailed instructions, refer to the DVR’s manual at help.lorex.com and search for the DVR’s model number.

For more information on your camera, refer to the quick start guide here or on the product page.