E863SD Series - 4K IP Security Dome Camera: Frequently Asked Questions

This article answers frequently asked questions regarding your E863SD Dome Camera.

Setup:

How do I reset the camera?

Use a screwdriver to remove the reset button cover below the camera lens. Then press down on the reset button until you hear the audio prompt.

How do I remove the camera from the mounting bracket?

To remove the camera from the mounting bracket, you must first use a screwdriver to remove the locking screw on the camera base. Then press the tab labeled PUSH to remove the camera from the mounting bracket.

Can I use a PoE switch to connect the camera to the NVR?

Yes, you can connect the camera to the NVR by connecting it to a PoE switch, available at lorex.com.

How can I set up person and vehicle detection?

Go to the NVR’s settings under Event, ensure Detection is switched on. Set Detection Type to ‘Person and Vehicle’ detection, draw motion zones to create designated areas for detection, and choose how the system will react to detection events under Detection Actions. For detailed instructions, refer to the NVR’s manual at help.lorex.com and search for the NVR’s model number.

How do I install the camera?

Follow the included instructions for step-by-step guidance.

Can this camera be mounted outdoors?

Yes. Ensure the mounting surface can support at least 3 times the camera’s weight - 4.95 lbs (2.24 kg).

How can I optimize the placement of the camera?

Here are some strategic camera placement tips to ensure optimal coverage.

• Entry Points: Install cameras near entry points such as doors, windows, or gates. This helps capture clear footage of individuals entering or exiting the premises.

• Perimeter Coverage: Place cameras along the perimeter of your property to monitor the entire surrounding area. This can deter potential intruders and provide comprehensive surveillance.

• High Traffic Areas: Focus on areas with high foot traffic or valuable assets. This could include driveways, walkways, parking lots, or outdoor storage areas.

• Avoid Obstructions: Identify critical viewpoints that offer a clear line of sight. Avoid obstacles like trees or structures that could obstruct the camera's view and considerably reduce the night vision capability.

• Consider Lighting Conditions: Be mindful of lighting conditions, ensuring the camera is not pointing directly into bright light sources. Position your camera to take advantage of natural or existing lighting for optimal image quality.

• Camera Height: Install cameras at an optimal height to deter tampering while providing a clear view. A recommended height is typically around 10 feet above ground level.

• Camera Tilt and Angle: Tilt the camera slightly downward to capture facial features and minimize the risk of glare. Experiment with different angles to find the best view.

• Compliance with Laws: Be aware of privacy laws and regulations related to surveillance cameras in your region. Avoid pointing cameras directly into neighboring properties.

How do you connect this camera to an NVR?

1. Unpackage your NVR and cameras.
2. Plug your NVR and its power supply into the wall. Power your NVR on.
3. Use the Ethernet Extension Cable to connect to your NVR’s PoE ports.
4. Connect the other end of the Ethernet Extension Cable to the camera.
5. Wait 2-5 minutes for your camera to boot up and your NVR to connect to the camera.

Is there a mobile app for remote monitoring, and is it compatible with both iOS and Android?

Yes, Lorex cameras enable remote access and monitoring via the Lorex app, which is accessible on both iOS and Android.

How do I gain remote access of my security system?

1. Connect your NVR to your network.
2. Download the corresponding app for your NVR.
3. Add your NVR to the app, and you're ready for remote access.

App Settings:

How do I turn off the Smart Security Lighting (Color LED Band)?

In the Lorex app, tap above the recorder’s thumbnail. Select your camera > ... in the top right corner of the app > Light Settings > Smart Security Lighting Modes > uncheck Working Mode > Set. As long as all of the Smart Security Lighting modes are not selected, the Smart Security Lighting is turned off. This will not effect the Smart Security Lighting set to activate on smart detection.

How do I configure notifications?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the ... icon to open the camera's settings.
3. Tap Notifications, and then to enable Alert Notifications or Alert and Event Thumbnails.
4. Tap Notification Schedule and click save to confirm.

How do I configure Motion Detection Settings?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the ... icon to open the camera's settings.
3. Tap Motion Detection Settings, and then to enable Motion Detection, Person Detection, or Vehicle Detection.
4. Tap Motion Sensitivity, select the sensitivity on a scale from 1 to 5, and tap save to confirm.
5. Tap Motion Zones, draw out the area you want to monitor, and tap save to confirm.

How do I configure Person and Vehicle Detection?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the ... icon to open the camera's settings.
3. Tap Light Settings > Activate Light on Smart Motion.
4. Tap Person Detection, then tap to enable Deterrence Light, Smart Security Lighting, or Color Night Vision Booster.
5. Tap Vehicle Detection, then tap to enable Deterrence Light, Smart Security Lighting, or Color Night Vision Booster.
6. Tap Save to confirm.

How do I configure Smart Security Lighting Modes?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the ... icon to open the camera's settings.
3. Tap Light Settings > Smart Security Lighting Modes.
4. Select a mode and tap set to confirm.

How do I enable Auto-Framing?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the ... icon to open the camera's settings.
3. Tap to enable Auto-Framing.

How do I enable my camera's siren?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the ... icon to open the camera's settings.
3. Tap Siren Settings, then tap the siren during Person Detection or Vehicle Detection.
4. Tap Edit schedule to configure your siren's settings then tap save to confirm.

How do I create my own quick responses?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the ... icon to open the camera's settings.
3. Tap Quick Responses, and then tap + to create your own custom response.
4. Record your quick response and tap Next.
5. Name your quick response and tap Save.

How do I enable Audio Recording?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the ... icon to open the camera's settings.
3. Tap to enable Audio Recording.

How do I rotate the camera footage?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the ... icon to open the camera's settings.
3. Tap to enable Image Rotation.

How do I enable a Quick Response?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap Quick Responses, and then select one of the pre-recorded messages to answer for you.
3. Tap Quick Response Cycles to set how many times the response will repeat.

How do I change resolution to SD or HD?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the SD/HD icon at the bottom of the live view footage in your camera's screen.
3. Tap your desired resolution.

How do I take a snapshot of the recording?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the Snapshot icon to capture an image.
3. Tap on the snapshot to view all of your snapshots and recordings.
4. Tap on your desired image and press Save to store it on your device.

How do I take a recording of the footage?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the Record Video icon to capture an image.
3. Tap on the Recording to view all of your snapshots and recordings.
4. Tap on your desired Recording and press Save to store it on your device.

How do I enable the siren?

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the Siren icon and confirm.
3. Tap SIren again to turn off.

How do I activate the Status LED on command.

1. Open the Lorex app and tap on the camera’s thumbnail.
2. Tap the Light icon to activate the status LED.
3. Tap again to turn the status LED.

General:

How do I access the camera’s footage from my phone?

To view the camera’s footage from your phone, use the compatible NVR app. Follow the NVR’s guide to download the app and add the recorder to your account.

How do I reduce false alerts?

First, manage notifications by scheduling them or snoozing alerts in the app’s or DVR’s settings. Then, optimize the camera’s performance by fine-tuning person and vehicle detection settings and drawing motion zones to receive alerts only for motion detected within those designated areas.

What is an IP Wired Dome Security Camera?

An IP Wired Dome Security Camera is a surveillance device with a dome-shaped housing. It connects to a network using an Ethernet cable and operates on the IP protocol. These cameras often provide discreet and tamper-resistant surveillance and can be remotely accessed over the internet.

What does "4K" resolution mean for the camera?

"4K" refers to the camera's ultra-high resolution of approximately 4,000 pixels horizontally. This high resolution, also known as Ultra High Definition (UHD), provides significantly sharper and more detailed images compared to lower resolution cameras. 4K cameras are often used in security systems where enhanced clarity and precision are crucial for identifying people, objects, or details in the captured video

What is IP video transmission?

IP video transmission involves using the Internet Protocol (IP) to send digital video data over an Ethernet network. This enables remote access, maintains video quality, provides flexibility in camera placement, and supports advanced features and high resolutions. IP cameras have unique addresses, allowing them to communicate on a network, and the system is easily scalable for various surveillance setups.

What is the power source for this camera?

The camera is powered using Power over Ethernet (PoE) technology, allowing both power and data to be transmitted through a single Ethernet cable.

What is the camera weight?

1.65 lbs (0.75 kg)

Which recorders work with this camera?

Check the Compatibility Chart to see which recorder works with the camera.

How do I playback recordings?

Stored footage on the NVR can be accessed remotely using the compatible app or on the NVR itself.

What is the warranty period for this camera?

Check Lorex's warranty page for information on the warranty period and any additional warranty details.

Can I integrate this camera with a smart home system?

Integration with a smart home system depends on your NVR. Consult your NVR's Spec Sheet to see whether its compatible with platforms such as Google Home or Amazon Alexa.

How do I maintain the camera?

Periodically check and clean the camera lens to maintain image quality. Ensure that the camera remains securely mounted and hasn't been shifted due to weather or tampering.